Retail Service Supervisor

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, action sports, and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business, (2) creating an extraordinary place and path for our employees, and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

evo stores are far more than a place to transact; they are place for community and comradery. The Snoqualmie Pass store proudly showcases evo’s trademark blend of sport, culture, art, retail and service, delivering a specialty retail experience with a thoughtful blend of hardgoods and soft goods for skiing, snowboarding, and biking as well as curated streetwear and accessories. There is a full-service shop that handles all things ski, snowboard, and bike along with an extensive fleet of rentals.

The Service Supervisor is member of the store management team, accountable for team performance and daily operations associated with running a retail location. They are also responsible for managing all operations of the bike and snow service departments as well as rental programs. They will partner with the Store Manager and the Service Manager in blending a focus on our unique guest experience and best practices when it comes to providing positive sales results and top-quality workmanship. We are searching for a supervisor who is passionate about our culture, the outdoors, and crafting exceptional experiences for both our employees and our guests. They are responsible for the store’s success through customer service, community engagement, and providing authentic and friendly customer experiences for all.

The Perks

• 100% paid health dental and vision*
• Paid vacation time*, sick leave, 40 hours volunteer paid time off
• Paid parental leave for birthing & non birthing parents
• Retail quarterly bonus program, profit share program* and long-term compensation program
• 401k matching
• Employee discount and access to pro deals on most the products we sell
• NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season*
• Bike finance program and bike stipend
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Flexible work schedules, remote work for eligible roles, and dog friendly offices
• Career pathing, leadership development, network development, training and performance feedback

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

*Benefit not eligible for seasonal employees

The Opportunity

• Represent evo in a positive, humble, and professional manner consistent with our Great 8 values.
• Be an approachable, honest, and caring leader for the team and business.
• Lead and direct the activities of service staff to deliver exceptional guest experiences.
• Assist in hiring a diverse team and developing store employees by providing thorough training, consistent actionable feedback, genuine recognition, and ongoing meaningful dialogue.
• Deliver consistent quality workmanship, while working quickly and efficiently to exceed expectations for the guest.
• Work directly with the store manager and other store supervisors to manage employee productivity, customer experience, and service shop presentation.
• Oversee operations of the Service shop and Rental programs: Including but not limited to sales, payroll, expenses and inventory control.
• Ensure that all company policies and practices are communicated to staff and practiced consistently.
• Attend product clinics to gain a solid understanding of the gear and be able to assist on the floor when needed.
• Create a safe and secure working environment that is supportive, positive, respectful, and free from harassment.
• Responsible for assisting in upholding the service shop as the physical representation of the evo brand experience.

The Must Haves

• Demonstrated excellent leadership and supervisory skills: leading by example, developing tools for success, effectively managing performance, and celebrating the accomplishments of individuals/teams.
• Proven ability to increase store sales, profitability, and service levels while maintaining a positive and inviting work environment.
• Possess a driven desire to provide excellent guest experiences that build loyalty and credibility within our communities.
• Creative in finding innovative workable solutions to business challenges, leading through change, and seeking a better way.
• Work gracefully under pressure while maintaining a respectful and calm demeanor.
• Ability to make sound judgment calls in the best interest of our guests, employees, and evo.
• Embody, honor, and live our core values: The Great 8

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

evo embraces equal and fair pay and offersunique & competitive benefitsto all employees. We provide compensation ranges for all posted roles. Many factors go into determining the actual compensation offered, including: specific skills and experience, geographic location and other relevant factors. The range for this position may be lower or higher in different markets.