Retail Sales Associate

Retail Sales Associate - The UPS Store

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Sales Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous Retail Sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

* Delivers outstanding customer service to walk-in customers and telephone inquiries

* Continuously practices good listening skills with customers, UPS Store team members, and leadership

* Takes ownership of the customer's shipping needs and offers viable solutions

* Takes action to learn all product and service offerings, alternative solutions, and industry trends

* Operates all equipment, software, and devices in an expert fashion and is willing to teach others

* Maintains a clean and safe working environment

* Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

* Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed

* May open and/or close the store and perform end-of-day accounting, etc.

* Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

* Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites

* Available to work Saturdays

QUALIFICATIONS

* High school diploma or GED required

* Retail/customer service experience

* Good communication and people skills

* Able to cross sell and up sell products and services

* Professionalism and Excellent customer service a must

* Strong verbal and written communication skills, including spelling and math

* Prompt, reliable, and responsible

* Strong computer and internet skills

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Flexible schedule

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person