Retail Manager (Internal Applicants Only)

ABOUT US:

The Pro's Closet Inc. (TPC) is the world's largest and most trusted brand for pre-owned bikes. We purchase new and pre-owned bikes and accessories from manufacturers, retailers, and individuals. Each bike undergoes a rigorous Certified Pre-Owned inspection and top-to-bottom service to ensure every bike is delivered in next-to-new condition. Our innovative Buyback Guarantee gives customers full transparency by offering guaranteed trade-in values for 18 months after purchase. With hundreds of bikes to choose from, we offer the world's largest and most diverse selection of high-quality road, mountain, gravel, cyclocross, triathlon, and e-bikes, as well as a full line of parts, accessories and apparel. We are experiencing phenomenal growth, and on the lookout for highly talented, like-minded people who want to take part in our mission: to change the way people buy and sell bikes.

WHAT SETS TPC APART:

We are committed to building a great company and we believe this starts with great people and a great company culture. Each individual has a key role to play in TPC's success, but we all work as one team dedicated to constant improvement and efficiency. We welcome making mistakes and learning from them.

Our structure allows you to take responsibility and shape the company for the better and be recognized for it. From top to bottom, we adhere to core beliefs in transparency and openness. We love to work hard, but always leave time to ride bikes.

ABOUT THE JOB:

The Pro's Closet is seeking a Retail Manager to lead our retail Ride Guides at our Louisville, Colorado retail location. You will report to our VP of Strategic Initiatives and guide the day-to-day operations of the retail store, as well as partner cross-functionally to ensure continuity of the customer experience from site to store.

Core to the role is to establish world-class, repeatable sales and customer service best practices, with the objective of driving topline revenue, creating market awareness for TPC retail, and establishing long-term customer relationships with the local rider community. Your primary focus in the role is to support the on-site team of Ride Guides, coaching for service excellence and developing them as future store leaders. You'll also collaborate across nearly all enterprise functions, with a primary focus on Sales & Customer Service, Operations, Purchasing, Marketing and Tech, to ensure the retail experience is well-considered by these functions.

WHAT YOU'LL DO:

• Support and continuously develop the TPC retail team, while leading the day-to-day retail operations to achieve revenue, profitability, employee and customer satisfaction objectives
• Manage the core retail labor model, ensuring better-than-industry standard productivity and optimized profitability
• Monitor and communicate critical retail success metrics and strategic milestone achievement, both upward to the executive team and outward to the greater TPC team
• Partner with Sales/CX and Operations peers, to execute cross-functional strategies, and ensure alignment with current best practices, while influencing continuous improvement of the TPC customer experience
• Partner with Purchasing to shape a productive retail assortment optimized for revenue, margin and turn, influencing both proactive and reactive supply
• Consult with Facilities, Creative and some external contractors to shape TPCs owned physical space, while minding the related capital expense budget
• Provide feedback to the Vice President of Strategic Initiatives to refine TPC's retail strategy

ABOUT YOU:

• 5+ years store and/or store operations leadership experience
• 3+ years directly leading retail sales and service teams
• Experience with bike retail sales and service strongly preferred
• Demonstrated ability to set standards and hold team members accountable, balanced with the ability to recognize and reward team members to strengthen engagement and cultivate teamwork
• Strong customer focus, experienced in innovating and delivering a world class experience in an omni-channel environment
• Humble leader who can successfully establish a strong, supportive and empowered work environment within your team, and support an organization-wide culture where people can do their best work
• Strong relationship-building skills and experience working closely with cross-functional partners to influence strategic agendas and operationalize key initiatives
• Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment
• Strong critical thinking and business curiosity, including strong analytical and creative problem-solving skills, and ability to work with complex data to drive decisions
• Ability to balance a future-focused mindset coupled with a bias for action and sense of urgency

THE PERKS OF WORKING AT TPC:

• Salary Range: $60-80k/annually, depending on experience
• 3 weeks paid vacation, 6 paid holidays, 3 floating holidays, and a paid day off on your birthday
• 100% medical, dental, vision benefits, with a 60% dependent contribution
• Company paid disability and life insurance
• 401k with generous company matching
• Stock options: we're all owners!
• A fun, relaxed, and flexible work environment
• Monthly all-hands company meeting keeps you engaged and connected to the business and your team members
• A culture of transparency with regular updates on company performance Group rides and amazing industry discounts