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Form of workJob Description
THE JOB
We’re looking for a full time Sales Associate to join our team. This individual is a self-starter who is bright and motivated, enjoys engaging with customers and appreciates jewelry. This individual can deliver high quality service both on the floor and facilitate back office retail operations. Job hours are from 10am to 6pm Tuesday through Saturday.
THE QUALIFICATIONS
- Is highly professional, approachable, knowledgeable, patient, and gracious in all interactions
- Has an interest in fine jewelry
- Fast-learner
- Strong work ethic
- Dependable
- Organized and detail-oriented
- Excellent interpersonal and communication skills (written and verbal)
- Ability to work in a fast-paced team-driven environment
- Must be highly motivated, proactive and results driven
- Possess exemplary customer service in person, through email, text, or phone
- Comfortable with technology using a POS system, SMS texting app
- Knows how to use the Microsoft Suite: Word, Excel, Google Suite
THE RESPONSIBILITIES
- Deliver a positive shopping experience, high level of customer service, and go above and beyond through entire selling process
- Maintain an active, accurate and organized client book, contacting clients regularly on new product, trunk shows, and special occasions
- Provide appropriate follow-up on all sales or client requests within 24 hours
- Foster open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment
- Conduct necessary inventory reconciliation, inventory entry, and administrative tasks
- Adapt to change and manage multiple tasks at once
- Share product knowledge and brand story to customers for each product
- Utilize new technology, POS systems, and tools to efficiently manage tasks and improve work flow
- Daily set up and breakdown of product in the store
- Critically think through problems and find effective solutions to ensure meet clients’ needs
- Communicate with vendors and production team regularly to deliver the right product
- Follow projects and special order timelines closely to ensure product is delivered on time and accurately to client
- Create robust wishlists for clients and offer suggestions that meets their needs
- Assist team to fulfill online orders and shipping
We offer great benefits including 401K, health insurance, competitive wages, and paid time off.
To apply, please send your resume to and cover letter to Prerna Sethi at concierge@shopsethi.com
Instagram @shopsethi
Website www.shopsethi.com
SETHI is a fine jewelry designer gallery in downtown Los Altos with the mission of elevating the everyday. We are a fun group of people who enjoy helping customers find beautiful pieces of jewelry that they will cherish for years to come.
