Retail Fulfillment And Stock Support Associate, Dover - Full Time

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.

The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.

• A store colleague position (whether it’s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy’s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy’s.

As a Fulfillment and Stock Support Colleague, you will be responsible for driving the Omni-channel performance of a Macy’s fulfillment location. You will work in a fast-paced environment where robotics systems will be utilized as part of the workflow process. You will collaborate with the team to deliver results in a friction free environment and through Omni activities. Perform other duties as assigned.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

• Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers in a store that operates as a Fulfillment Center

• Advanced robotic systems will be utilized as a part of the picking process. Interact with robotic equipment and possess a baseline understanding of the technology that drives the system.

• Maintain a high level of productivity and efficiency throughout the day.

• Process and put away inbound merchandise

• Process shippable returns and abandoned in store pickup order.

• Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders.

• Pick Not Found merchandise to improve fill rate.

• Expedite aged orders to improve the Speed-to Ship to our customers. Provide an exceptional customer experience by ensuring the customer is always the priority.

• Participating in other support functions as needed.

• Assist and satisfy the needs of our online customer.

• Be proficient in MyShip, handheld devices, POS and MPOS systems including Search and Send and BOPS.

• Ensure all procedures, policies, and standards are followed.

• Perform all functions in an efficient manner, as directed by the People Leader.

• Regular, dependable attendance and punctuality

• High School diploma or equivalent required

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.

• Basic math functions such as addition, subtraction and calculating percentages coupled with ability to use mobile devices.

• Resourceful and able to adapt quickly to changing priorities

• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities

• Must have good time-management skills

• Ability to follow through on projects in a timely manner.

• Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment.

• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

• Position requires prolonged periods of standing/walking around store or department

• May involve reaching, crouching, kneeling, stooping and color vision

• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

• Frequently lift/move at least 30lbs

• This position involves constant moving and standing.

• Involves standing a minimum of two consecutive hours.

• May occasionally involve stooping, kneeling, crouching, and climbing ladders.

• May involve reaching above eye level.