Retail Customer Service Associate

We are a local hair & beauty supply store in Forest Park and we are looking for hard-working individuals with great Customer Service skills that can work efficiently and provide a friendly & positive environment for our customers. We carry a wide variety of wigs, hair extensions, cosmetics, clothing & accessories and we ask our Customer Service Associates to become familiar with all areas of our store.

To succeed as a Customer Service Associate, you should have a strong work ethic, excellent people skills, and great attention to detail. You should be responsible, remain attentive to customer's needs, and committed to provide an excellent experience and service to all customers.

Key Responsibilities:

• Greet customers as they enter the store as well as throughout the store
• Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
• Promptly and politely responds to customer inquiries and requests for support
• Escort customers to appropriate products & merchandise
• Explain basic features of products/merchandise to customers
• Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
• Organize and straightens product & merchandise areas on the sales floor and maintain a clean work & shopping environment
• Process customer transactions through the register when required (after proper training)
• Execute activities related to store initiatives to offer customers additional products and services (e.g., special sale items, etc.)
• Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, security tagging items, and cleaning.

Experience/Qualifications:

• Must be available to work weekends (Friday & Saturday) & holidays
• Retail / Customer Service experience preferred
• Experience with beauty/hair supply preferred
• Flexibility to work various shifts highly preferred
• Must be comfortable and able to climb up and down ladders & step ladders
• Must be able to lift up to 25-50 lbs, occasionally while on a ladder, with or without accommodation

Working Conditions/Physical Requirements:
The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, climbing, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals.

Job Type: Part-time

Pay: $11.00 - $13.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you 18 years of age or older?
• WEEKEND & HOLIDAY AVAILABILITY IS REQUIRED. Are there any factors that would prevent you from working weekends/holidays or cause conflicts with the work schedule?
• What is the best phone number to reach you?
• Why do you want to work here?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person