Retail Customer Experience Associate

Are you looking for a position where you will be appreciated for your strong communication skills and desire to help others? Griot’s Garage is looking for you!

Griot's Garage is the leader in providing premium car care solutions for the automotive enthusiast and car care perfectionist. We have a strong commitment to making the best products and provide the most complete expertise to our customers and their cars – from the Ferraris to the daily drivers and everything in between! We are a company comprised of car nuts having fun in our garage, but no previous car care experience is required to join us in the fun!

We have openings for a Retail Customer Experience Associate with a sharp mind, eagerness to learn, and a strong desire to take care of the customer at every opportunity. The primary duty of this position is to engage with our customers, connecting them with the best car care product for their garage project or supporting them during our guaranteed satisfaction return process. This involves customer-facing sales and support, in-person and over the phone. The mission of the CEA is to ensure that each Customer Experiences the best quality service, while maximizing the efficiency of operations.

Pay:

Retail Sales ($16.28 - $20.00/hour)

Sales Lead ($19.00 - $22.00/hour)

Supplemental pay types:

• Incentive pay opportunities based on attendance and achieving sales volume and average order target. Additional qualifiers based on performance metrics such as email capture, secret shopper scores and cycle count accuracy and reporting.

Benefits:

• A competitive wage with excellent monthly performance-based incentives
• Medical and Dental Insurance
• Life Insurance
• 401(k) Plan
• Paid vacation days + sick leave + holiday pay
• Generous employee discounts on Griot’s products
• Employee Profit Sharing Plan
• Car Care School and training
• Exposure to local car clubs and other like minded auto enthusiasts

We look forward to reviewing your application!

Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Sunday
• Overtime

Job Type: Full-time

Pay: $16.28 - $22.00 per hour

Expected hours: 32 – 40 per week

Shift:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Work Location: In person