ReStore Assistant Sales Manager

Job Title: Assistant Sales Manager, Atlanta ReStore Department: ReStore
Reports to: Store Manager, Atlanta ReStore Effective Date: 1/17/2024
FLSA Status: Exempt
Overview: Atlanta Habitat for Humanity, a nonprofit affordable homeownership affiliate of Habitat for Humanity International, partners with families and neighborhood residents to build homes and revitalize communities. Our service area includes the city of Atlanta and the cities and neighborhoods of South Fulton. Atlanta Habitat is seeking an Assistant Sales Manager for our Atlanta ReStore.
Position Summary: The Assistant Sales Manager supports Atlanta Habitat's mission by ensuring smooth operations of the store through supervising the sales and logistics teams, sales, and inventory planning; coordinating acquisitions with the donations team; assisting with marketing and store events; and meeting sales goals.
Duties/Responsibilities:
Management

• Lead the Atlanta ReStore Sales team including setting annual goals, setting expectations, evaluating performance, updating, and standardizing job descriptions, hiring and training new staff, scheduling shifts, time reporting and leave management, and ensuring adherence to policies.
• Ensure new team members receive consistent onboarding and customer service and job training.
• Ensure Sales members have the tools, skills, and resources to reach individual goals and contribute as expected to ReStore annual goals.
• Develop daily, short-term, and long-term project goals for the sales team.
• Manage daily store operations on the sales floor.
• Contribute to decision-making as a member of the ReStore's leadership team.

Customer Service

• Ensure the sales and volunteer teams provide excellent customer service.
• Handle customer disputes and escalate issues to the store manager as appropriate.
• Create and implement plans to build customer loyalty.

Sales/Merchandising

• Meet weekly, monthly, annual sales goals.
• Ensure the sales floor is well-stocked with quality merchandise
• Ensure merchandise pricing is accurate and reflective of ReStore standards of signage and justifications.
• Work with the South Fulton Sales team to mirror price points on shared merchandise.
• Manage the placement of merchandise on the sales floor.
• Recommend timing for store-wide and department sales.
• Work with the Donations Manager to select items to feature in bi-weekly eblasts and social media campaigns. Photography of featured items may be required as needed.

Loading Dock

• Oversee the flow of merchandise from the Dock and storage areas to the sales floor is running efficiently, and safely.
• Work with the Loading Dock Manager, Store Manager, and sales team to price and place incoming donations throughout the work day.

Volunteers

• Ensure volunteers have work that contributes to the ReStore, and that they feel valued and are safe.
• Work with the volunteer coordinator to recognize volunteers for service milestones.
• Ensure all procedures and policies are followed and correct any volunteer performance issues promptly.

Safety

• Ensure a safe working and operating environment on the sales floor, dock, and storage areas.

Other

• Operate the POS system when needed and resolve any POS issues.
• Collaborate with the donations team to select and identify any store procurement needs.
• Report customer, volunteer, facility, and safety issues to the ReStore Operations Director.
• Other duties as assigned.

Requirements
Required Skills/Abilities:

• Knowledge of the fair market value of new and used home improvement items.
• Superior customer service skills.
• Able to effectively supervise and coach staff and volunteers with a wide range of skills and abilities.
• Strong computer skills with knowledge of Microsoft Office (Word, Excel, and Outlook).
• Able to use and generate reports from POS systems.
• Strong organization and communication skills.
• Able to meet deadlines and pay attention to details.
• Able to work well with all team members, customers, and volunteers.
• Able to handle multiple tasks.
• Able to respond to emergency situations calmly and effectively.

Education and Experience:

• Bachelor's degree or equivalent experience, preferably in business, retail, or design.
• Minimum of three years of retail, nonprofit or general business experience, preferably with some merchandising responsibilities.
• Minimum of three years of sales experience preferred.
• Minimum of two years of experience managing employees and/or volunteers.
• Retail experience with construction or building materials/hardware preferred.
• Knowledge of home building, general contracting, architecture, interior design, or a related field preferred.

Physical Requirements:

• Able to lift 50 pounds, stand during the workday, and work in indoor and outdoor conditions.
• The position is full-time, minimum of 40 hours per week.
• This position works a regularly scheduled Tuesday to Saturday five-day work week.
• Flexibility in scheduling is required, including working occasional hours outside of regular store hours.
• A full benefits package is offered including employer subsidized health insurance, paid time off (PTO), employee gym access, and a retirement savings plan with employer matching.