Address
Form of workRestoration Coordinator
Location: Grand Rapids, MI
Duration: 12 months
Description:
This position is responsible for the restoration of properties damaged by Client field employees.
Restoration Coordinators are required to investigate property damage, provide permits for contractors, notify municipalities when restoration is required and completed.
The Coordinators are Client final contact with the customer, therefore this role requires strong customer service, communication and negotiation skills.
The Coordinator must also be able to determine the safest and most cost effective way to satisfy the customer.
Coordinators are responsible for scheduling orders and managing the workload for multiple contractors in their area of responsibility to insure the on-time completion of customer committed work.
Schedule and manage restoration orders and requests.
Assign the order to appropriate contractor based on capacity and order type, monitor on time completion rates of the orders.
Meet with customers, municipality inspectors and vendors at work sites to plan restoration projects.
Research and resolve informal and formal complaints related to Property Restoration.
Manage cost for repairs and negotiate cash settlement agreements.
Plan restoration jobs by researching permitting needs and insuring proper permits are secure for restoration work.
Pre-notify municipalities and local government of upcoming restoration work in their areas.
Create orders in enterprise resource planning software and create spreadsheets for tracking contractor assignments and performance reports
Facilitate weekly meetings with all vendors/contractors to discuss schedules, capacities and status of work assigned.
Addressing any customer/municipality complaints, safety issues and contractor performance/expectations
Manage Property Restoration contractor purchase orders and requisitions and review invoices for accuracy.
Work with contractors to resolve invoice discrepancy.
Approve or deny requests for added scope of work.
Investigate restoration claims made by customer/municipality of lawn, walkway and road damages done by CE and contractors crews.
Research orders and gather information from the customer/municipality and the field in order to approve or deny claim.
Other non-essential duties as assigned or may be necessary
Skills:
MS Excel proficiency- Workers need to know how to add or remove information from Excel and modify formulas associated.
SAP proficiency- This role accesses Front and Back office of SAP.
This role requires access and knowledge of various transactions for reporting in SAP, creating orders in SAP and viewing orders.
Attention to detail:
This role is tracking damage to customer’s property created by CE field employees.
They must pull up the assignments in SharePoint, review SAP front and back office for orders.
This is all tracked by individual assignment.
They determine whether damage was done.
Communication
This role requires daily communication with various cross functional departments such as OM&C Field Leaders and Field employees, vendors, contractors, Engineering, Customer Service, Customer Account Managers, Scheduling/Dispatch and Forestry.
Expert in customer service and negotiations:
The Restoration Coordinator works directly with our customers and local government.
This role covers gas and electric operations and the various departments within (service, distribution/lines, EMO, EIRP, Forestry, cathodic, and meter reading) which all have reported damages to customer’s property.
They determine whether damage was done by CE, negotiate cash settlements to customers, create orders and schedule the order with CE’s approved contractor.
SharePoint:
All job aids, spreadsheets, Schedules etc. are stored in SharePoint.
Skills:
Required
Detail oriented
Customer service oriented
Additional
Languages:
English( Speak, Read, Write )
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Location: Grand Rapids, MI
Duration: 12 months
Description:
This position is responsible for the restoration of properties damaged by Client field employees.
Restoration Coordinators are required to investigate property damage, provide permits for contractors, notify municipalities when restoration is required and completed.
The Coordinators are Client final contact with the customer, therefore this role requires strong customer service, communication and negotiation skills.
The Coordinator must also be able to determine the safest and most cost effective way to satisfy the customer.
Coordinators are responsible for scheduling orders and managing the workload for multiple contractors in their area of responsibility to insure the on-time completion of customer committed work.
Schedule and manage restoration orders and requests.
Assign the order to appropriate contractor based on capacity and order type, monitor on time completion rates of the orders.
Meet with customers, municipality inspectors and vendors at work sites to plan restoration projects.
Research and resolve informal and formal complaints related to Property Restoration.
Manage cost for repairs and negotiate cash settlement agreements.
Plan restoration jobs by researching permitting needs and insuring proper permits are secure for restoration work.
Pre-notify municipalities and local government of upcoming restoration work in their areas.
Create orders in enterprise resource planning software and create spreadsheets for tracking contractor assignments and performance reports
Facilitate weekly meetings with all vendors/contractors to discuss schedules, capacities and status of work assigned.
Addressing any customer/municipality complaints, safety issues and contractor performance/expectations
Manage Property Restoration contractor purchase orders and requisitions and review invoices for accuracy.
Work with contractors to resolve invoice discrepancy.
Approve or deny requests for added scope of work.
Investigate restoration claims made by customer/municipality of lawn, walkway and road damages done by CE and contractors crews.
Research orders and gather information from the customer/municipality and the field in order to approve or deny claim.
Other non-essential duties as assigned or may be necessary
Skills:
MS Excel proficiency- Workers need to know how to add or remove information from Excel and modify formulas associated.
SAP proficiency- This role accesses Front and Back office of SAP.
This role requires access and knowledge of various transactions for reporting in SAP, creating orders in SAP and viewing orders.
Attention to detail:
This role is tracking damage to customer’s property created by CE field employees.
They must pull up the assignments in SharePoint, review SAP front and back office for orders.
This is all tracked by individual assignment.
They determine whether damage was done.
Communication
This role requires daily communication with various cross functional departments such as OM&C Field Leaders and Field employees, vendors, contractors, Engineering, Customer Service, Customer Account Managers, Scheduling/Dispatch and Forestry.
Expert in customer service and negotiations:
The Restoration Coordinator works directly with our customers and local government.
This role covers gas and electric operations and the various departments within (service, distribution/lines, EMO, EIRP, Forestry, cathodic, and meter reading) which all have reported damages to customer’s property.
They determine whether damage was done by CE, negotiate cash settlements to customers, create orders and schedule the order with CE’s approved contractor.
SharePoint:
All job aids, spreadsheets, Schedules etc. are stored in SharePoint.
Skills:
Required
Detail oriented
Customer service oriented
Additional
Languages:
English( Speak, Read, Write )
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
