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Form of workSummary
Restaurant Team Members may be placed at various Food & Beverage outlets. They ensure that each guest is properly greeted. The Restaurant Team Member operates and manages the POS system including all monetary/credit transactions and assists in preparing food or beverage orders. Initial contact to our guest, is prompt, friendly, and courteous.
Essential Duties and Responsibilities include the following:
Provides the 7 Service Standards throughout all phases of their assigned duties.
Maintains knowledge of menu items including beer and food items.
Takes guest orders and processes payments
Understands the Player card Tier structure and how to process and or redeem value points
Assemble food and beverage items as stated or directed through the menus and the Room Manager.
Attends efficiently and accurately to guest needs to provide an outstanding service experience
Helps bus tables in and stock supply items as needed.
Tracks and records coupons.
Follows proper procedures for redeeming comps, coupons, and gift certificates.
Relays any complaints, guest issues, or positive comments to Room Manager or Room Supervisor.
Maintains assigned workstation and section.
Attends and passes a written test from TipS program in advance of lapse of validity.
Sells alcohol beverages to our guests, following TipS guidelines.
Operates POS system, balances and reconciles cash and credit card transactions, and follows proper procedures for closing and balancing tills.
Totals receipts, at end of shift, to verify sales and clears cash register.
Other duties as assigned within the scope of the outlet operation.
Requirements
Minimum 21 years of age
Completion of Orientation and safety training
Supervisory Responsibilities
This job does not have supervisory responsibilities.
Education and/or Experience
High School Diploma or General Education Degree (GED) is preferred and/or one to three months related experience and/or training. Previous experience with Point of Sale (POS) system preferred. Candidate must have previous customer service and cash handling experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Certificates, Licenses, Registrations
Gaming license issued by the Paskenta Gaming Commission. TipS certification as trained at Rolling Hills Casino.
Obtain Food handlers card as provided by Rolling Hills Casino. Must obtain Title 31 certification as trained by Rolling Hills Casino.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift, push or pull up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to tobacco smoke. The noise level in the work environment is usually loud.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Duties, responsibilities and requirements pertaining to this job are subject to change, as needed.
