Restaurant Host

Position Title:               Restaurant Host [A La Carte]

Department:                Food and Beverage

Reports to:                   Shift Supervisor + Food and Beverage Director

Supervises:                   None

Position Summary: The Restaurant Host is responsible for providing exceptional hospitality and professionalism to members and guests at the restaurant. They will greet and seat guests, answer phone calls, and assist in coordinating reservations and special events. The host will work closely with the rest of the restaurant staff to ensure a seamless dining experience for all guests. A solid understanding of restaurant operations and customer service is essential for this position. The host is expected to bring a high level of energy and professionalism to create a memorable dining experience for all patrons.

Qualifications:

• High school diploma or equivalent in appropriate experience
• Two or more years’ experience in a similar position
• Ability to work scheduled hours including, when necessary, holidays and weekends
• Ability to lift 50 lbs.
• Lifting, bending, twisting, reaching crouching, and crawling throughout the course of the job
• Being on your feet for an extended period of time

Job Duties:

• Serves as a positive role model by:
  • Adhering to the same standards of service and behavior that peers are required to uphold
  • Maintaining a positive and friendly demeanor at all times
  • Working with peers to meet the needs of the team
  • Representing the Club well in its relationships with members and vendors

• Continually provides services in the areas of:
  • Exceeding the expectations of members and their guests, while representing the Club to the highest standards
  • Organizing reservations, allocating appropriate tables based on reservation details and availability
  • Monitoring the dining sections of the restaurant, taking into account table availability, server sections, and guest preferences
  • Greeting guests with professionalism, addressing the guest by name, escorting them to the table, pulling seats out for ladies, and presenting menus
  • Managing a waitlist, when necessary
  • Effectively communicating needs to service staff and the kitchen, ensuring servers are aware they have been sat
  • Helping maintain a clean restaurant environment, assisting in clearing tables after guests have left
  • Maintain constant awareness of restaurant flow
  • Impeccable service and social perceptiveness
  • Ability to evaluate guest satisfaction and responsiveness
  • Continually seeking to enhance knowledge and skills related to service
  • Maintaining self-awareness of members, management, and peers

• Assumes responsibility for the department by:
  • Assisting supervisors in maintaining proper inventory levels
  • Maintaining service areas in a neat, clean, and orderly manner
  • Communicating with supervisors and peers concerning ongoing projects

• Results on which performance will be evaluated but are not limited to:
  • Being attentive to the needs of the members
  • General behavior and language
  • Maintaining good hygiene and a professional appearance
  • All but not limited to this Job Description