Address
Form of work
SalaryOverview:
Function (Scope and Main Purpose of Job)
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
Specific Responsibilities and Duties
- We hire at 18+ years of age for this position.
Must be able to work evenings 4pm - close
Function (Scope and Main Purpose of Job)
Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
Responsibilities: Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties
- Main duties include greeting customers as they arrive at the facility and thank them for their patronage upon departure.
- Should a party have special needs or request accommodations, the host ensures the group's requirements are met.
- Ensures compliance with all regulatory controls and the State Gaming Agency.
- Answers the phones and taking messages/reservations.
- Maintaining an accurate wait when necessary.
- Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the company.
- Performs additional duties as assigned.
- Abides by company and department specific appearance standards.
Job Requirements (skills, knowledge, and abilities)
- Must be RAMP certified.
- Required to work nights, weekends, and/or holidays.
- Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
- Must be able to read, review and understand seating charts.
- Basic mathematical skills are used frequently.
Educational Requirements
- High school diploma or equivalent or equivalent work experience in a high volume, service focused environment.
Physical Requirements
- Handling, carrying or lifting items weighing up to 20 pounds.
- Must be able to work in a smoke-filled environment.
- Ability to stand for long periods of times without sitting or leaning
- Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
- Use of going up and down 31 stairs multiple times per day and elevators
Working Conditions
- 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You may occasionally work in an environment where smoking is allowed.
