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Form of workJob Description
estela is looking for a General Manager.
One of the most celebrated restaurants in the United States, estela is an intimate downtown bistro from chef Ignacio Mattos that can be experienced in many ways, whether it’s a thrilling dinner in the dining room, a leisurely weekend brunch with friends, or a late-night drink at the bustling bar. Since opening in 2013, the restaurant has served several signature dishes that are now considered New York City classics, while always offering guests something new to try. Estela holds one Michelin star, among many other major accolades.
The General Manager will uphold the quality of food, beverage and service. The General Manager will work in cooperation with the culinary team to ensure efficient restaurant operations.
Key Focus
Oversee food and beverage operations to ensure quality of service, food, and beverage.
Lead and Manage Front of House staff to uphold standards of service.
Ensuring guests have an enjoyable dining experience as well as building guest relationship for repeat guests.
Serves as a role model and sets a positive example in all aspects of the business.
Personnel Management
Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining hourly staff.
Develops and mentors team through clear staff communication, constructive feedback, and performance reviews.
Creates an environment for employees that align with the company culture through constant communication and reinforcement in order to increase staff retention.
Serves as a role model and sets a positive example in all aspects of the business.
Motivate employees and utilize leadership skills through ongoing culinary, beverage, and service training and development.
Provide direction, instruction, and education to all Front of House employees.
Guest Service
Ensures all guests consistently receive courteous and efficient service from all team members.
Responds positively and promptly to customer concerns and complaints.
Maintains guest satisfaction by monitoring, evaluating and auditing food, beverage and service offerings to initiate improvements.
Builds and develops relationships with repeat guests.
Service Standards
Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
Follow all company policies and procedures including recently created and evolving COVID guidelines.
Demonstrate knowledge of Department of Health (DOH) standards.
Company Values
Understanding that we require a positive and respectful attitude in the workplace.
Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook.
Benefits
Medical, Dental and Vision insurance for full time employees
Commuter Benefits
Paid Time Off
Discounted Gym Membership
Physical Demands
The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.
The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
We are an equal opportunities employer, all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program
Equal Opportunity Employer
