Address
Form of work
SalaryPIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
Under the direction of the Manager, Respiratory Services / Respiratory outpatient supervisor, the Respiratory Scheduler performs all tasks related to patient scheduling and pre-registration in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met. Works closely with management to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.
Required Skills
- Critical thinking and problem-solving skills to identify and resolve problems in a timely manner
- Knowledge of ICD-10 CM and CPT coding systems.
- Demonstrated ability to communicate effectively and tactfully
- Knowledge of customer service principles and practices
- Attention to detail, actively listens and always follows appropriate channels of communication
- Excellent organizational skills, strong interpersonal skills
- Uses time efficiently, able to deal with frequent change or unexpected events
- Must be able to handle multiple tasks with interruption
- Pleasant voice: ability to diffuse escalating situations and engage management when appropriate
- Good English spelling, reading and comprehension skills
- Knowledge and ability to perform tasks with Microsoft Office software
Required Experience
Required:
- Successful completion of high school education or GED
- Ability to maintain composure and balance multiple priorities in a fast-paced environment
- 1 year customer service experience
Preferred:
- Bilingual
- Minimum 1 year Healthcare or Call Center Experience
- Telephone experience with excellent telephone etiquette
- Knowledge of insurance/authorization process and basic medical terminology
- Medical Assistant
- Work experience in a Call Center setting
Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V
Address
12401 Washington Blvd.
Salary
18.57-30.64
Shift
Days
FLSA Status
Non-Exempt
Zip Code
90241
