Resource & Referral Manager

Company Overview:

If you are looking to join a social services organization where you can impact the lives of children, then this position may be the right fit for you. Programs for Parents is a non-profit organization that works to ensure children get the best possible start in life. We do this by supporting children, families, and childcare providers in Essex County through advocacy and action, providing education and referrals, sharing best practices, and helping families access available financial resources.

Essential Duties and Responsibilities:

The Child Care Resource and Referral Department provides families with access to a broad selection of childcare referrals and community resources; conducts parent engagement events, community events, and parent workshops; and provides customer service to families and childcare providers seeking information regarding program eligibility and subsidy payments. As the Resource & Referral Manager, you will support the mission and objectives of the agency by providing daily supervision of the operational units and staff within the Resource & Referral Department. Specific duties may include:

• Organizing and prioritizing daily tasks to ensure completion within specified timelines and in accordance with DFD policies and departmental procedures.
• Monitoring tasks to ensure completion with an established level of accuracy.
• Enforcing company policies and procedures; handle performance issues promptly.
• Informing staff of program policies, procedures, and system changes.
• Conducting/attending meetings and trainings.
• Assisting with staff development and training.
• Creating and promoting an inclusive, diverse, and positive work environment.
• Motivating staff and encouraging teamwork.
• Participating in the hiring process.
• Ensuring appropriate staff coverage at all times.
• Maintaining, securing, and safeguarding confidential information
• Other duties as assigned to support the needs of the agency.

Knowledge and Skills:

• Strong leadership skills
• Knowledge of program eligibility for all subsidy programs
• Knowledge of internal and external databases and systems
• Strong verbal and written communication skills
• Ability to communicate effectively with diverse populations
• Strong analytical skills
• Demonstrated willingness to take initiative
• Strong critical thinking, analytical and problem-solving skills
• Strong organizational skills and attention to detail
• Ability to multi-task in a fast-paced environment
• Strong interpersonal skills
• Ability to provide clear direction and communicate performance expectations
• Ability to problem solve and offer creative solutions to improve productivity
• Ability to delegate responsibility as appropriate
• Willingness to work additional hours as needed
• Strong attention to detail
• Strong organizational skills
• Ability to multi-task in a fast-paced environment
• Ability to perform intermediate-level math
• Ability to enter data with a high degree of speed and accuracy
• Ability to meet productivity standards within established timelines
• Knowledge of Microsoft Office

Education and Experience:

• High school diploma required; Associates Degree preferred
• Experience leading individuals and/or teams preferred
• Minimum of 3 years of practical experience in relevant industry

Physical Tasks:

• Ability to walk and climb stairs
• Ability to carry/lift up to 10 pounds