Resort Operations Manager

We are looking for an experienced hospitality professional to join our rapidly growing team as an Operations Manager, to provide operational leadership to our multiple communities in Greater Orlando! This is a hands-on position directly overseeing the operations field team and working side by side with executive leadership to plan, execute, and evaluate all aspects of operations across communities and improve Villatel’s departmental functions. With Company-wide growth on the horizon, you will play a strategic role in the operational success of our organization. If you are enthusiastic, organized, and take pride in a job well done, apply today! 

As an Operations Manager at Villatel, you will be responsible for overseeing the operational performance and strategic direction of multiple properties. You will be responsible for overseeing all aspects of daily operations to ensure the highest levels of guest satisfaction, revenue generation, team development, and financial performance. You will play a key leadership role in driving operational excellence, optimizing efficiency, and upholding brand standards.   

Operational Oversight: 

• Oversee the management of departments to ensure a seamless execution of operational activities and processes.
• Provide strategic leadership guidance, and support to managers and operational teams to ensure the delivery of exceptional guest experiences. 
• Liaise daily with the Ops HODs to forecast departmental business functions on a weekly basis to ensure the smooth running of the day-to-day operations. Attending regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets, and guest feedback. 
• Conduct daily property visits and inspections to ensure compliance with brand standards, policies, and procedures.  
• Monitor performance metrics, guest feedback, and quality standards to identify areas for improvement and implement corrective actions as needed. 

Financial Management: 

• Develop and implement strategies to maximize revenue generation, occupancy rates, and average daily rates (ADR) across all properties. 
• Monitor the purchases of each department to maintain effective cost controls while preserving the long-term value of each asset.  

Staff Development and Training: 

• Provide coaching, mentoring, and performance feedback to managers to support their professional growth and development.
• Foster a culture of teamwork, collaboration, and accountability among hotel teams to achieve common goals and objectives. 

Guest Satisfaction and Quality Assurance: 

• Monitor guest satisfaction scores, reviews, and feedback to assess service quality and identify areas for improvement. 
• Implement quality assurance programs and standards to ensure consistency in service delivery and guest satisfaction across all properties. 
• Address guest concerns, complaints, and service issues in a timely and effective manner to maintain positive guest relations and loyalty. 

Strategic Planning and Growth: 

• Develop and execute strategic plans and initiatives to drive business growth, market expansion, and brand positioning within the area. 
• Perform ongoing analysis both independently and at the request of the executive team to identify patterns/trends, measure risk, and proactively project future business. 
• Collaborate with senior management and stakeholders to set goals, objectives, and performance targets for the area and individual properties. 

• Bachelor’s degree in hospitality management, Business Administration, or related field; Master's degree preferred. 
• Proven experience (10+ years) in senior leadership roles within the hospitality industry, with a track record of success in multi-property management. 
• In-depth knowledge of hospitality operations, revenue management, financial analysis, and industry trends. 
• Proficiency in property management systems, property management software, and Microsoft Office applications. 
• Extremely strong communication (verbal, written, graphic) skills, as well as the ability to develop and maintain business relationships. 
• Excellent analytical, problem-solving, and decision-making abilities. 
• Demonstrated ability to drive results, meet targets, and achieve operational excellence. Strong work ethic, communication skills, time management skills, and attention to detail. 
• Skilled at managing multiple parallel priorities while operating in a deadline-driven environment. 
• Flexibility to travel frequently within the designated area and work evenings, weekends, and holidays as needed.  
• Must have transportation and a valid driver’s license. Position requires travel to various company locations, warehouses, and/or vendor offices through Greater Orlando / Central Florida as needed. 
• Must be able to lift 35+ pounds at times. 
• Conversational Spanish is preferred, but not required. 

Why work at Villatel? We love, love, love vacations. For ourselves, sure (don’t get too excited). But more importantly, for the tens of thousands of guests who visit us each year looking to have the most incredible experiences of their lives. Our mission? Exceed their expectations every single time—by offering vacation rentals and a level of service that is consistently luxurious, reliable, and financially attainable.

As the first-ever “flag” hospitality brand in the vacation rental sector, we simultaneously design, maintain, and service every home we put on the market. So, unlike the average vacation rental platform, we don’t just hope our homes and guest experiences are up to snuff. We actively make them as incredible as we can—by owning every step of the process.