Address
Form of work
SalaryDuties and responsibilities
- Type and process all repairs assigned to you daily with a goal to ship out 65 repairs weekly
- Schedule all repairs with homeowners and/or builders
- Allocate stocking material to the job when shipping
- Print picking tickets prior to schedule date and attach to the work order
- Produce work order packets for installers that include job-specific information (material, diagrams, drawings, etc.)
- Continuously update and confirm accuracy of internal notes
- Obtain and verify purchase order dollar amounts requested for the work that is being performed
- Attach all purchase order request emails to the order in RFMS to allow follow-up communication
- Be readily available and situated at designated work station to answer all incoming calls and inquiries during regular business hours (excluding breaks)
Qualifications
Required Education & Experience:
- High School Diploma or GED, or one to 12 months of related experience or training, or equivalent combination of education and experience
Required Skills & Abilities:
- Excellent communication skills
- Strong time management skills
- Ability to prioritize and multitask
- Willingness to assist other team members when necessary
- Ability to remain seated at a computer workstation for extended periods of time
Preferred Qualifications:
- Experience using RFMS and Measure
- Some knowledge of flooring/floor covering
- Previous experience in a customer service role
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
Experience:
- Customer service: 1 year (Required)
- Data Entry: 1 year (Required)
- Office: 1 year (Required)
Work Location: Hybrid remote in Lewisville, TX 75056
