Residential Sales Supervisor

Residential Sales Supervisor
Bristol, VA
Summary:
Supervise, train and inspire Residential Sales Representatives to achieve quota while ensuring the company's quality and customer service standards are maintained.
Duties & Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:

• Meet or exceed company established homes-passed objectives, prospect, closing standards, bundling objectives and sales quota standards, with a focus on retention and churn management
• Prepare daily, weekly and monthly productivity and performance status reports
• Perform daily one-on-one field training, participating, observing and monitoring Residential Sales team to meet or exceed daily, weekly and monthly quotas
• Summarize and report current customer sales trends, field conditions and resources issues
• Issue company-approved nodes and review production and disposition
• Review daily installs, reschedules and cancels of sales team to monitor quality assurance processes and quality compliance of sales team
• Maintain company policies and standards concerning the sales order process
• Train and monitor sales team on proper sales presentation with new products, pricing and packaging changes, discounts, marketing and other program changes as required
• Maintain accurate time off records in accordance with company procedures
• Assist in the interview/hiring process, coaching, counseling and ongoing review process for Residential Sales and administer discipline consistent with company procedures
• Maintain professional appearance and appropriate behavior; promote positive attitude and good employee morale at all times
• Facilitate resolution of customer escalations from sales team
• Other duties as assigned

Qualifications:
To perform this job successfully, an individual must be able to successfully sell product offerings in compliance with company production and penetration standards and simultaneously monitor the performance of the Residential Sales team. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Sales, Marketing or Business college degree or equivalent in training and experience. CRM Billing Systems.
Experience/Skills Needed:
Door-to-door selling of our full line of Data and Video services to wired and serviceable residential homes. Minimum of one year of lead or supervision experience in similar industry.
Computer Skills:
Proficiency in word processing, Excel, Internet software, and email
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee must be able to work outdoors in warm and cold climates and is regularly required to drive, sit, stand, and walk; use hands to finger, handle or feel; use vision to adjust focus to close and distant objects; be able to occasionally lift up to 50 lbs, e.g. boxes of sales and marketing materials, display objects, etc.

• regularly required to talk and hear
• required to use hands to type, handle objects and paperwork
• required to reach and hold on to items at chest level or reach above the shoulder
• required to use close vision and be able to focus
• ability to work beyond normal business hours including evenings up to 9 pm, weekends and holidays as necessary
• must be able to work in inclement weather
• while performing the duties of this job the employee is required to have and maintain a valid driver's license and driving record that meets the standards of our insurance company

Benefits:

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*

Point Broadband is an equal opportunity employer. For further information, please visit:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission