Residential Mortgage Originator (Monroe County)

Expected to provide direct mortgage loan services to bank customers and potential customers; promote and cross-sell all bank services; respond to inquiries and questions regarding mortgage loan services, including MortgageBot leads.

• Provide direct mortgage loan services to bank customers as illustrated by the following:
  • Interview customers applying for mortgage loan explaining the different financing and mortgage programs available and offer recommendations based on evaluation of individual prospect needs; obtain pertinent financial information and loan information from the customer; analyze the customer’s financial posture to determine if it meets minimum loan criteria established by the Company. Explain information required and deliver required disclosures and other information to customers.
  • Ensure applications are completed accurately and contain all required information and supporting documentation. Manage expectations regarding processing times and closing dates together with customer.
  • Inform the customer of the outcome of the preliminary financial analysis and, if acceptable, indicate that the loan will require further processing before it can be recommended for approval. If unacceptable (below established criteria), explore alternatives, if any, to restructure the application to meet the lending criteria; and follow up with necessary communications including correspondence.
  • Calculate basic financial data relating to credit, complete forms, and deliver/send to customer. Follow through and is responsible to assist in the processing and disposition of loan files from origination to close, where applicable.
  • Enter information into Loan Origination Systems so that loans appear accurately in the pipeline. Accurately register loan within established time limit. Create supporting files with backup and explanatory documentation and information for underwriting, regulatory and other purposes. Deliver/send application and other required information to the Operation Center within established time line and procedure.
  • Communicate initial and any subsequent counter-offer loan decisions directly to customers. Explain any additional information needed and assist in securing other required information. Help gather needed documentation, clear any conditions and prepare for closing, as necessary.
  • Communicate regularly with customers, underwriters, processors, Realtors, closing agents and others during the entire loan process to ensure application proceeds as planned. Coordinate any additional information requests, clarifications and other problem solving as needed so that the process remains on schedule.
  • Originate loan applications within individual authority/responsibility; advise applicants of loan decision.
  • May participate in closings with buyers, sellers, real estate agents, attorneys, and others.
  • As directed, act as liaison between branch offices regarding loan applications; follow through with branch office applications until closing, obtaining commitment papers, surveys, title insurance, employment verifications, etc.; review data with branch office personnel to arrive at a recommendation and satisfactory outcome.
  • Maintain a thorough knowledge of secondary market and portfolio loan underwriting criteria.
• Research market to identify individuals and organizations likely to produce referrals and develop relationships to increase the referral flow. Ensure referral sources have current information on mortgage products and services.
• Promote and cross-sell all bank services whenever opportunities arise and in accordance with established policies and procedures.
• Respond in a timely manner to telephone and internet inquiries and answer questions concerning loan rates, terms, and related matters, as permitted by law.
• Coordinate sales and product training activities with assigned retail bank branches, visiting the branches, participating in joint sales calls and sales meetings and other branch support activities.
• Actively participate in department training.
• Take applications utilizing the LOS/POS system and utilize the bank mortgage data processing/document retrieval/core banking system.
• Maintain and apply up to date knowledge of rules and regulations for compliance to internal lending controls, regulatory policies, and agency specifications.
• Coordinate and facilitate loan inquiries and applications via the bank online application system. Provide direct mortgage assistance to borrowers via this channel as noted in item #1 above. May act as primary contact on these loans and/or distribute to other MLO’s as volume and business needs warrant.
• Maintain knowledge of current industry practices and trends and mortgage laws and regulations by learning from more experienced sales personnel and by attending pre-approved continuing education training and seminars.
• Actively participate in the business development activities of the bank including JOC events, homebuyers’ seminars, home shows, Realtor trade shows, Realtor office meetings, Sales Blitz events and other home financing workshops.
• Maintain a personal network of outside referral sources in assigned territory, such as real estate agents, builders, attorneys, accountants, financial planners and other business professionals. Meet with prospects referred by these sources and obtains information to understand individual situations and mortgage needs.
• All other duties as assigned.

• Skills and/or experience associated with education beyond a high school diploma.
• Minimum of three (3) years’ experience in related positions.
• Position will require active Nationwide Mortgage Licensing System and Registry (NMLS) registration or secures registration within 60 days of hire to provide consumer and residential lending services.
• Excellent interpersonal relations and communicative skills.
• A thorough knowledge of current lending regulations and procedures.

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

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