Residential Installation Technician

This is an excellent opportunity to join a team of committed professionals in the home services industry. In this role, you will have the ability to impact our company by installing residential garage doors, garage door openers, and keyless entry systems. Your skills and know-how is key to being a great fit for this role. We are a fast-paced organization, set to thrive and grow in an exciting and stable business sector. You will help us by representing our brand through quality work.

We are committed to delivering stellar service to our customers. Our company is driven by excellence in performance, clear communication, investing in our team, and growing our brand. The right fit for us is someone who takes pride in their work and is committed to ongoing learning.

Responsibilities

• Installing door and associated system components as indicated on work order
• Checking adjustment on all operators and verifying proper door installation and clearances
• Explaining how door and operator works if customer is present
• Responding to customer questions in a truthful and pleasant manner
• Accurate recording of all Work Order site information, customer information, installation comments, and all material used
• Ask proper questions to troubleshoot system malfunctions
• Explain replacement opportunities and create referral opportunities to our retail team
• Understand your service criteria and hold yourself accountable for exceeding goals
• Be professional and knowledgeable to win new referrals and stellar reviews
• Maintain a clean, organized job site and correctly inventoried truck
• Participate actively in all training exercises and morning meetings
• Treating fellow employees with honesty, courtesy, and respect

• Working mechanical aptitude and demonstrated ability to understand and work with common power tools and open to being certified through our internal training program
• Clean, safe driving record
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Advanced social skills and ability to make connections
• Ability to handle situations in a reasonable and effective manner and maintain a positive outlook and attitude
• Strong desire to be a better technician tomorrow than you are today
• Competitive individual contributor who also loves to win as a team