Field Installation & Service Technician (Atlanta, Ga)

Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US.

We are looking for a quick, energetic and driven Field Engineer to join our dynamic west coast team. This position will serve our west coast clients, mainly in Texas and the surrounding areas, for any and all installation and service needs. This is a high travel, road warrior position with a heavy focus on client relationships and technical expertise.

This position is required to be able to report to our Atlanta, GA office. This position is 75% travel.

Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.

We value trusted partnerships.

We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.

We build to last.

We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.

We take the hill.

We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.

We enjoy the journey.

We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.

RESPONSIBILITIES

• Perform installation and service of CCTV systems, access control, burglar alarm and other related systems for clients
• Install and service network equipment, including routers, switches and wireless devices
• Assist other technicians or affiliates (subcontractors) with installation and service assistance as required
• Complete all installations and services with accurate billing information, such as hours on site, reported issue, and description of work performed that affects the outcome, for all work assigned
• Collect project deliverables such as photos, as-builts and customer sign-offs
• Maintain weekly timesheets indicating the work performed, and including the start and finish times, the ticket or job number, as well as customer, and site location
• Perform on-site customer training and education of all installed systems
• Perform system takeovers and conversions
• Perform quality audits of work performed by other technicians at the direction of management
• Trouble-shoot and diagnose and issues on site
• Perform site surveys to assist the Project Management team and Sales team
• If company vehicle is assigned, responsible for ensuring completion of ongoing maintenance such as oil changes, tire rotations, etc. and maintain a documented inventory of parts and tools on the vehicle
• Standard work hours are 8:00am-5:00pm CST, but may be required to work overtime as needed
• Any other additional duties as assigned by management

Physical Restrictions & Requirements

• Must be able lift a minimum of 50 lbs
• Have ability to climb and carry ladders
• Ability to work at 40-foot heights and on roofs
• Ability to perform Field Installation duties requiring climbing ladders, lifting, and carrying heavy equipment, and working with hand tools overhead
• Drive company vehicle and may sit in traffic for extended periods of time
• Ability to use all hand tools up to 20 pounds in weight, good hand/eye coordination, ability to distinguish multi-colored cables
• Must be able to use calculator, telephone, typewriter/keyboard, and various office machines daily and be able to read and write business documents
• Communicate both in person and on the telephone, enter Information on the computer and read various instructions

Required Qualities & Skillset

• Successful completion of high school or GED
• Two years of a college level technical course of study or military experience OR five years’ experience as an alarm or low voltage technician in an apprenticeship environment
• Valid driver's license in state of residence
• AXIS cert preferred
• Must be able to travel out of state and work overtime required by the needs of the business
• Knowledge of commercial security industry, including knowledge of current applications of alarm, CCTV, networking, system configurations and related systems integration
• Knowledge of the security industry to include alarm, advanced networking, access control, video monitoring, intercom, and low voltage wiring applications
• Ability to read blueprints and schematic drawings
• High school or equivalent (Required)
• CCTV: 1 year (Required)
• IP networking: 1 year (Preferred)
• Network installation: 1 year (Preferred)
• Hand tools: 1 year (Required)
• System security: 1 year (Preferred)
• Cabling: 1 year (Preferred)
• Driver's License (Required)
• Low Voltage License (Preferred)