Residential Electrical Service Technician

Goods Electric Heating & Air is currently seeking a Residential Electrical Technician to join our team!

Residential Electrical Service Technician

Our Mission:

“We are a home service company. We help frustrated homeowners by providing customer centered solutions for repairing, replacing and maintaining their electrical, heating and cooling systems so they can experience a bright and comfortable home.”

Benefits include:

• Salary $35,000-$70,000/year
• Top of the line customer service training
• Accrued PTO
• Retirement with company match
• Paid Holidays
• Flexible Health Plan
• Monday - Friday

Job Description

Goods Electric Heating & Air is looking for a dedicated team member and customer-oriented person to join our team and help us fulfill our mission of helping families have a bright and comfortable home!

We are seeking a candidate that has excellent customer service skills and who also wants to further and develop their electrical skill set! Experience is a plus but not a requirement.

As a Residential Electrical Service Technician, you will start by working side by side with our Service Tech Team Leader to learn our processes like, sales, customer service, products and Electrical assessments and repair. Your duties will include but are not limited to:

• Listen and learn from Service Manager and seasoned techs
• Show yourself as professional and knowledgeable
• Support in maintaining a clean, organized job site and well inventoried truck during training and once in own truck
• Assist with electrical assessments; learning the process and the standard steps that lead our customers to confident buying decisions
• Tend to customer’s needs and questions
• Work to ensure that customer is carried out at a 5-star level
• Able to utilize and handle multiple different tools in a safe manner
• Have the flexibility to run on multiple calls a day all with different issues and needs
• Ability to learn and then explain to customers what different products or procedures are used for and the benefit that they can have on a home
• Participate actively in all formal exercises and on-the-job training to master maintenance, services, repairs and processes

In this position you will be learning of the potential in each service call is greater by better serving your customer. Our goal is to make sure that the customer is taken care of above and beyond. This way they know all the options that are available to them to make their home more comfortable. You will walk customers through their issues and what options they have to resolve those issues. Our goal is to train each technician to be a successful and experienced Residential Electrical consultant and customer Service Technician with our company.

This job is ideal for someone who is:

Motivated – self-starting and ready to take action each day

Invested – putting in 100% effort everyday

Teachable – willing to learn and ask questions along the way

Team Oriented – someone who is always ready to jump in and help out the team

Accountable – able to be trusted to follow through on directions and tasks in a timely manner

Collected – organized and able to communicate with customers, team members and leaders

Adaptable – ready for change and able to embrace it

Customer Oriented – has great customer service skills and can focus on the customer’s needs

Furthering Education/Training Program:

Training and educations are held at high value at our company and we will offer you a different spin on how things work at Good’s Electric, Heating & Air and it may be different than what you are used to. We are pursuing a person that is open minded and willing to learn from and alongside our seasoned technician and leaders. With a combination of hands-on learning, on-the-job teaching, and classroom training we plan to create a ready to work, career-oriented technician that is ready to achieve the following:

• Enhance customer service skills to become a 5-Star Technician
• Learn sales tactics and skills to better the experience for you and the customer
• Discover how Goods conducts Residential Electrical Service call
• Improve technical electrical skills

This position is a key role on our team, you will take care of small details that make a huge difference in how the company functions! This is a role that will take you different places, but also use your skills and abilities in the electrical field.

Equal Opportunity Employer.