Electrical Field Service Technician

Position Title: Electrical Service Technician

Summary

The Electrical Service Technician acts as an advocate for the company providing customer service in the office and on-site worldwide. General scope of duties includes machine installation, commissioning, maintenance, and repair of PLC and PC-controlled systems and supporting development, designing, and manufacturing of the equipment in a unique machine industry - including such machines in the photovoltaic industry like vacuum coating and automation. International travel is required. This is a full-time exempt position with limited supervision.

Education and Experience

• Strong oral and written communications skills with excellent skills in the English language and grammar.
• Associates or bachelor’s degree in a technical field.
• Requires 5+ years of related experience and gained full proficiency in a broad range of activities/skillsets related to field Installations and commissioning.
• May have to complete formal training in area of specialty.
• Ensure certifications are current (LOTO, ARC-Flash, Fork-lift, Respirator, etc.). When directed by Manager, conduct training classes at customer sites or main office.
• Works with Manager to continue development path.
• Reports to a Manager and/or Director.

Job Responsibility

• Installation, start-up, and hand-off acceptance of equipment and upgrades worldwide.
• Will support the development, designing, and manufacturing of the equipment.
• Execute and meet agreed timelines set by the Customer and Project Management.
• Summarize work activities, collect data, and send clear and concise e-mails to main office as necessary.
• Provide remote customer support via email, phone, or other means.
• Submit reports weekly to summarize daily activities and work hours.
• Ensure safety practices are followed and maintained including near-miss reporting.
• Wear appropriate clothing and PPE as needed whenever potential hazards exist.
• Make use of methods, checklists, and procedures established by Engineering.
• Contribute and provide feedback to checklists and procedures.
• Adjusts and operates certain equipment to complete assigned task safely and timely.
• Participate in Failure Analysis and feedback to Engineering.
• May be required to assist in mechanical aspects of installation, but primary focus is on electrical.
• Will assist with the setting or positioning to secure machinery.
• Assist in other areas deemed necessary by Department Manager to help achieve optimum company goals such as Manufacturing, Quality Assurance, and R&D.
• Assist or support other Vital engineering teams across all global offices when projects require higher than normal resources.
• May lead onsite installation crew consisting of subcontract and Vital employees.
• Will develop daily action plans and execute for installation activities.
• Requires minimal supervision.

Skills

• Ability to read and interpret electrical schematics and engineering drawings/blueprints/diagrams.
• Familiarity with semiconductor equipment or other large complex electro-mechanical systems are a plus.
• Experience with high voltage electrical, hazardous materials, thermal systems, and computer and PLC based control systems helpful.
• Ability to setup, operate, troubleshoot electrical, mechanical, and software systems in accordance with established procedures and guidelines.
• Ability to use Microsoft Office programs on a beginner to intermediate level, especially Excel Word, PowerPoint, Project, and Outlook.
• Ability to use AutoCAD programs on a beginner to intermediate level.
• One who possesses a continuous improvement mindset and challenges the norm is highly preferred.
• Must be able to work well under pressure and maintain a positive and cooperative attitude while interfacing with customers and colleagues.
• Establish and maintain a clean and safe work area following 5S practices while ensuring tools, equipment, and part inventory are well organized and stored properly.
• Must be a self-starter and works efficiently.
• Self-sufficiently performs a wide range of complex duties under minimal guidance from the department manager.
• Works independently within established procedures associated with the specific job function as directed by the department manager.

Position Location

Perrysburg, Ohio, or surrounding area

Travel

• Travel to customer sites alone or as part of a team.
• Must have or be able to obtain a passport and other documentation as required for international travel.
• Ability to travel up to 75% of the time worldwide.

Physical Requirements

• Will sit, stand or walk short distances for up to 8-12 hours per day.
• Will climb stairs on an occasional basis.
• Will lift up to 50 pounds on an occasional basis, according to work requirements.
• Required to use hands to grasp, lift, handle, carry or feel objects.
• Must be able to comply with all safety standards and procedures.
• Ability to wear personal protective equipment as required.
• Must be able to fly both domestically and internationally.