Resident Experience Manager

At Equity Residential, we’re dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver A Winning Performance:

Question Authority

Walk the Talk

Share Knowledge

Listen, not just Hear

See the Glass Half Full

Take Educated Risks

Enjoy the Ride

Share the Spotlight

Do the Right Thing

Test Your Limits

We Care About Your Total Wellbeing:

Physical Wellbeing: Medical, dental, and vision care

Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits

Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation

Community Wellbeing: Paid Community Service Hours

Career Wellbeing: Leadership Development

Learn more about our Total Wellbeing program here.

What You’ll Be Doing:

As a Resident Experience Manager, you will spend most of your week communicating with residents and collaborating with your team to deliver a positive experience. Other diverse responsibilities you will work on during the week include accounting tasks, property oversight in the absence of the General Manager, management of resident insurance policies, and conducting community inspections.

Promptly returning calls and emails, proactively reaching out to address resident needs, ensuring exceptional satisfaction, and fostering loyalty

Communicating effectively with maintenance staff to meet resident needs and conducting follow-ups to ensure ongoing satisfaction

Serving as a direct contact for addressing payment and account inquiries, enhancing the Resident Experience

Maintaining high visibility by actively interacting with residents in common and amenity areas

Collaborating on mass resident communications, explaining lease provisions, and ensuring a seamless move-in experience

Responding to inquiries and addressing survey feedback to resolve concerns and enhance resident satisfaction

Managing and reporting resident insurance policy information to ensure compliance with lease agreements

What You’ll Need To Thrive:

Residential or commercial property management, hospitality, or retail experience

Customer service and sales experience

High School diploma or equivalent

Valid Driver’s License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.

Computer literacy and effective communication skills

Knowledge of federal and state apartment housing laws

Availability to work a flexible schedule, including weekends

Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Bonus Qualifications:

Managerial Experience

College degree or coursework

Job Type: Full-time

Pay: $34.00 - $36.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person