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Form of workDescription
Valeo Senior was founded on a simple principle: Leave it better than you found it. It is our declaration to build better, live better and do better, and is rooted in everything we do. We believe it's essential that each tribe member embody this principle as our commitment to each other, our residents and the communities we serve. As such, we've developed a proprietary resident experience framework, THRIVE, which focuses on the 6 dimensions of whole-person wellness in our programs and services (Thoughtful, Healthful, Recreational, Intellectual, Vital, and Environmental). Valeo Senior is committed to delivering the best resident experience in the industry and our communities are built around the idea that the only thing more important than adding years to your life, is adding life to your years.
Position Summary:
Meet residents' needs by helping with activities of daily living and encouraging independence and activity.
Essential Job Functions:
Approach all encounters with residents and associates in a friendly, service-oriented manner
Monitor residents' well-being in a general way
Report any changes in the condition of a resident to supervisor immediately
Assist residents with simple requests as needed or find appropriate associate to assist
Look for opportunities to exceed resident expectations and enhance resident satisfaction
Supervise or assist with bathing, dressing, grooming, meals, ambulation and other activities of daily living
Provide companionship and develop strong resident relations
Respond to emergencies according to policies and procedures
Help residents with assistive devices (walkers, wheelchairs, hearing aids, etc.)
Encourage self-care of residents
Document care provided to residents consistent with documentation standards
Review 24 Hour Report and care check lists regularly
Maintain resident confidentiality and privacy
Practice standard precautions, infection control, and safe work practices
Observes residents, provides or assists with documentation thru monitoring
Cover the Customer Service desk in the AL lobby when available
Answer telephone according to policy and standards
Support, lead and participate in resident-centered activity programs
Resolve resident questions according to set policies and procedures
Greet and direct family members, potential residents, prospects and other individuals to the appropriate staff contacts in the community
Assist and participate in community special events and marketing events
Assist residents in meeting their social needs through interaction with staff, family and other residents including encouraging and reminding residents of programming
Assist in the general upkeep of the community common areas
Maintain upkeep of residents' rooms (e.g., making bed, taking out trash, washing dishes)
Assist with resident laundry as assigned
Support open and honest communication with and between all associates
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
Look for ways to reduce costs and create efficiencies on a daily basis
Ensure regulatory compliance and report any issues or concerns immediately
Support continuous improvement
Comply with Valeo Senior standards and regulations to encourage safe and efficient community operations
Perform other duties and tasks as assigned or required
Requirements
Education/Experience/Training:
High school education or GED equivalent preferred. Nursing assistant course recommended. Must meet State training requirements and/or certifications.
Special Requirements/Certifications:
First Aid certification, Nursing Assistant Certification (CNA) is desirable.
