Who We’re Looking For:
We’re looking for a Reset Store Manager for our New York flagship store to develop and uphold an environment where a world class team of brand ambassadors are empowered and supported to deliver market leading engagement with each of our guests. Our store serves as a connection point for our current and future community where we drive brand immersion, deliver impactful engagement, and build community.
Responsibilities - Sales Performance and Retail Objectives:
- Achieve store sales goals and other financial targets
- Analyze store performance, identify problems and craft solutions. This includes monitoring and understanding sales reports
- Act as a brand ambassador for Therabody, play an active role in the community and seek outreach/networking opportunities
- Demonstrate the highest level of service for our brand, mentor the team on service standards and assist in growing our community
Responsibilities - Customer Experience:
- Cultivate a unique, fun, and seamless Customer Experience
- Embrace and lead a customer-centric retail team
- Follow and lead safety protocols to ensure the health and safety of our team and customers
Responsibilities - Stock & Inventory Management:
- Communicate with HQ to ensure inventory meets the needs of the business
- Manage all return processes following Therabody policies and procedures while providing exceptional customer service
- Ensure accurate and efficient receipt, transfer and inventory of all goods between our store and warehouse
Responsibilities - Store Operations:
- Maintain operation of all POS functions to ensure accurate store reporting and accounting
- Manage any facilities issues as they arise while controlling operational costs
- Maintain all display fixtures, lighting and marketing material
The Right Person Would Have:
- 5+ years of retail management experience, preferably within a luxury brand or lifestyle company
- A proven ability to drive sales from start-up, execute events and work in concert with marketing
- A talent for managing and developing a cohesive team
- The ability to lift boxes up to 50lbs
- The ability and willingness to work weekends, evenings and holidays as needed