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SalaryAbout Us:
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!Location Description:
Located on the beachfront between the Atlantic Ocean and Currituck Sound, our Sanderling Resort is as an idyllic of a workplace as they come. Between the hotel and private homes on location, the vast ocean and tranquil sound, protective dunes and dancing marsh grasses, and excellent staff with a CARE culture, we think you'll find Sanderling to be an excellent home away from home.
Sanderling Resort boasts 120 guest rooms, and 18,448 sq ft of event space.
Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.
Overview:
We're looking for a capable, courteous Reservations Agent. You will be required to answer telephone inquires in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Pyramid Hotel Group's high standards of quality.
KEY RESPONSIBILTIES:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Located on the beachfront between the Atlantic Ocean and Currituck Sound, our Sanderling Resort is as an idyllic of a workplace as they come. Between the hotel and private homes on location, the vast ocean and tranquil sound, protective dunes and dancing marsh grasses, and excellent staff with a CARE culture, we think you'll find Sanderling to be an excellent home away from home.
Sanderling Resort boasts 120 guest rooms, and 18,448 sq ft of event space.
Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.
Here are just some of the great benefits we offer:
- Full Time employees have access to Medical and Dental insurance to fit your needs
- Palm University (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn’t love to get away)
- Paid Time Off
- Employee Assistance Program (We are here to support you)
- Employee family events (bring the kids!)
The Reservations Agent will offer support through all aspects of guest reservations, including but not limited to, reservation calls, email inquiries, internal req Front Office Manager in day to day tasks such as reports, rooming lists, and filing.
We're looking for a capable, courteous Reservations Agent. You will be required to answer telephone inquires in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Pyramid Hotel Group's high standards of quality.
KEY RESPONSIBILTIES:
The primary responsibilities for the Reservations Agent include but are not limited to:
- Correspond with guests, clients and travel agents to answer special requests for rooms and rates.
- Process telephone reservations and operates computer terminals and printers to store and receive reservation data.
- Verify duties and examine work for accuracy, detail, neatness and conformance to policies and procedures.
- Prepare reports for use by the hotel staff.
- Address guest complaints with appropriate personnel.
- Process guaranteed deposits.
- Research travel agent commissions and requests.
- Generate guest confirmations.
- Ensure computer systems and related interfaces are working properly.
- File all necessary paperwork in proper location
- Answer all incoming reservation calls in a timely manner while projecting a professional, courteous and enthusiastic attitude using Forbes 5 Star standards.
- Achieve complete familiarity with all hotel facilities and services and promote these facilities whenever possible.
- Process all in‑house reservation requests and information including VIP forms, and sales bookings.
- Update knowledge and information regarding rates, special packages, group bookings, corporate club members, etc.
- Previous understanding of the reservation system procedure.
- Must be able to balance working a computer and telephone in an accurate and efficient manner.
- Attempt to up sell whenever possible as long as the best interests of the guest(s) are protected.
- Complete all other assignments, duties and tasks as assigned by the Front Office Manager.
In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:
- Experience in property management software, is preferred.
- Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Demonstrated ability to work cohesively with a team.
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
- Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
- Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
- Must have experience in all Microsoft Office suite products.
Other: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands.
We are a drug-free workplace; criminal background required. We participate in Everify. EOE/M/F/D/V
