Address
Form of workWhat We Need
Corpay is currently looking to hire a Crew Accommodations Agent within our TA Connections division. This position falls under our lodging line of business and is located in Minneapolis, Minnesota. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source Hotel and transportation needs of our airline clients. The Crew Accommodations Agent will support with a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors. You will report directly to the Operations Manager.
How We Work
As a Crew Accommodations Agent, you will be expected to work in onsite with our client’s office in Minneapolis, Minnesota. Corpay will set you up for success by providing:
- Assigned workspace in Sun Country Airlines office 2005 Cargo Rd, Minneapolis, MN 55450 United States.
- Company-issued equipment
- Formal, hands-on training
The responsibilities of the role will include:
- Book hotels and ground transportation for the client
- Process inbound and outbound calls from airline clients and suppliers with a high standard of professionalism.
- Process inbound chats from airline clients with professionalism and urgency.
- Process requests from all clients in a timely manner per the defined service levels.
- Obtain and escalate all relevant information regarding complaints and inquiries.
- Identify, research, and resolve all customer issues.
- Attendance and participation in department and team meetings as defined by the direct supervisor.
- Evening, weekend, and holiday are scheduled following the department attendance and time off request process.
- Escalate all urgent issues or concerns to the acting leader on duty.
- Ability to comply with company and department policies, processes, and procedures.
- Must be willing to work onsite, in the office.
- Excellent communication skills both verbal and written.
- Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills
- Demonstrate the ability to learn and navigate multiple PC and web based applications.
- Proven ability to provide excellent customer service.
- Ability to work in an environment with client driven volumes and activities.
- Ability to work in a high volume, high pressure, deadline-oriented environment.
- Ability to work independently and as a contributing team member.
- Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
- Strong listening, problem solving, and multi-tasking skills.
- Previous crew scheduling, hotel, and/or customer service experience is a plus.
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide.
- Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#LI-KP2
#INDSS
#LI-Onsite
