AddressJob Details
Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard-nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers.
GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami.
Reservationists are dynamic hospitality professionals responsible for answering all Gracious Hospitality Management (“GHM”) phone and email inquiries, booking customer reservations, and maintaining the flow of the book. Reservationists warmly receive every inquiry, whether from customers, employees, vendors, or other third parties. Reservationists work with all restaurant and Event teams to ensure a smooth continuation of service.
Essential Job Duties & Responsibilities:
Job duties and responsibilities include, but are not limited to the following:
- Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management.
- Reviews reservations grid daily for the entire week for all GHM locations and follows instructions from the Lead Reservationist or Head of Global Reservations to release tables.
- Communicates to the Lead Reservationist and Head of Global Reservations where there are overbookings or anomalies on the reservations grid.
- Maintains a clean and orderly work station, and a clean office environment.
- Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team.
- Books customer reservations to the satisfaction of the customer and capacity of each restaurant.
- Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.
- Fields phone and email inquiries for GHM. Communicates messages to management or the correct department.
- Coordinates bespoke, tailored service experiences for clients and plans “COTE-Tailoring Program” moments at the direction of the Lead Reservationist and Head of Global Reservations.
- Assists in menu printing.
- Responsible for training new employees as assigned.
- Reports to each scheduled shift on time, in uniform, and ready to work.
- Assists other stations or areas of the restaurant when requested by management.
Qualifications:
- Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
- Must be reachable by email and able to communicate via phone as well.
- Communicates information effectively and efficiently.
- Excellent organizational skills and attention to detail.
- Possesses a positive, results-oriented, team-player mentality.
- Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
- Ability to under pressure and maintain professionalism when working under stress.
- Knowledge of workplace safety procedures and local Department of Health standards.
- Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
- Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
- Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
- Ability to execute steps of service in adherence with company policy.
- Excellent interpersonal and customer service skills.
- Excellent communication with management and teammates.
- Ability to operate phones.
- 1+ years similar experience preferred.
GHM fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.
Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at [email protected].
