Address
Form of work
SalaryPart and Full Time positions available.
Department: Central Reservations Office
Position:Reservation Specialist
Reports to: Vice President of Central Reservations
Position Overview:
The Central Reservations Agent is responsible for handling incoming reservation and informational calls for Cape Resorts properties. They will assist guests with planning and booking reservations related to hotel, dining packages, spa services, and resort activities to convert calls to sales.
These duties may be described as, but not limited to:
- Professionally, patiently, and politely assist all incoming calls, regardless of their nature. At times reservation agents are needed to assist callers sorting out issues related to their pre/post stay. Agents are required to keep/update notes in reservations to reflect the nature of the call.
- Accurately input hotel reservations with minimal-to-no errors.
- Efficiently utilize all resort software systems and maintain knowledge on all room types, policies, promotions, and availability.
- Communicate with the Front Desk regarding reservation updates and changes (inside of 24 hours of the arrival date)
- Running reports to assist in ensuring compliance by the Reservations team with any changes in sales strategy.
- Respond to voicemail and email inquiries in a professional and timely fashion.
- Maintain confidentiality regarding guest records, credit card information and hotel policies in accordance with Cape Resorts Standards.
Other:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the department. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with the Cape Resorts rules and regulations. Employees who violate company rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Required Knowledge, Skills, Abilities:
- Strong Computer Skills - Experience using Windows-based computers and related applications.
- Comfortable participating in meetings, both in person and via Teams software.
- Good communication skills - Verbal and Written.
- Strong Data Entry Skills.
- Ability to work under pressure.
- Hospitality experience is preferred, but not required.
- Maestro PMS system experience is preferred but not required.
Minimum Qualifications:
- Some college or equivalent education required.
- One to two years in a public contact position.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
