Reservation Specialist

This is a call center / office-based position. Our Reservation Specialists work in our Oviedo office processing calls for our various spas around the area.

This is a part-time position. We recommend that only those applicants who live in Oviedo or the close surrounding area apply.

All available shifts are 5 hours. 9am-2pm & 2pm-7pm. You must work at least 2 shifts per week.

Compensation is $12 per hour with opportunity for increases in pay based on demonstrated performance.

Should you apply for the position of Reservation Specialist with Hand & Stone Massage and Facial Spa?

You should apply if the following statements describe you:

- You are an optimist. The glass is always half full.

- You are happy. Even if things don't go perfectly, you don't let it get you down.

- More the merrier. You like people and they like you.

You should not apply if the following statements describe you:

- You don't like getting out of bed in the morning.

- People annoy you.

- You are applying because you "just need a job".

So what does a Reservation Specialist do? Our Reservation Specialist could be called Spa Ambassadors! You represent our spa from on each and every phone call from a new client to members we have had for years. We need you to impress everyone you speak with!

Primary responsibilities include:

*Answering calls on script, with a great phone voice and a cheerful disposition.

*Scheduling client reservations.

*Answering client questions on services, gift cards, memberships and general information regarding the spa.

*Effectively educating/selling clients on spa memberships, gift cards and future appointments

*Resolving client concerns and complaints

This is a job that requires a person who can maintain a positive and pleasant demeanor in a fast paced environment.

Requirements:

* Must have a cheerful disposition and work well as a team

* Must have customer service background

* Must have reliable transportation

To join our Rockstar team of Spa Professionals, please respond to this ad including cover letter and resume.

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Work Location: In person