Reservation And Event Specialist

We’re looking for a dedicated and dynamic individual to join our team as the Guest Relations & Event Manager. In this role, you’ll be the primary point of contact for our guests, ensuring they have an extraordinary experience from the moment they arrive until their departure.

Responsibilities include:

• Manage guest experience from reservation throughout their visit including but not limited to taking reservations, conducting event/program planning calls, changing reservations, guest requests, and greeting guests upon arrival.
• Work in conjunction with staff to ensure that the facilities are ready for families and groups throughout the year by communicating unique needs, check-in requests, and other special requirements in a documented fashion in our CRM system (SalesForce) and other software.
• Plan and execute corporate/nonprofit retreats: Work closely with corporate and nonprofit clients to understand their objectives and craft personalized retreat plans. Oversee the entire event lifecycle, from concept development and budgeting to on-site management and post-event wrap-up.
• Collaborate with vendors overall: florists, photographers, caterers, and entertainers, to provide excellent service and meet the unique needs of each event.
• Maintain accurate guest records: Keep detailed records of all guest interactions, reservations, payments, and feedback. Use this data to personalize service, make improvements, and address any recurring issues. Handle all aspects, including venue decoration, catering, entertainment, photography, and any other services require.
• Support business development efforts: Help support the process of creating a pipeline of events and programs, leading to sustained revenue growth. Meet with potential clients, including schools, nonprofits, correctional professionals, wedding planners, and other groups, presenting our venue as an ideal choice for their events.
• Coordinate services and manage logistics.
• Other duties as assigned.

Qualifications and Education Requirements:

• Past experience in Guest relations, events, and reservations
• Excellent organizational skills and capacity to problem solve.
• Ability to work flexible hours including weekends based on seasonal demands of retreat groups.
• Comfort utilizing new technology.
• Ability to work cooperatively with others in a team setting.

Job Type: Full-time

Pay: $41,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Walhonding, OH 43843 (Required)

Work Location: Hybrid remote in Walhonding, OH 43843