Reservation Agent

Responsibilities:

- Answering incoming calls and assisting customers with their reservation inquiries
- Providing excellent customer service and ensuring customer satisfaction
- Making reservations and booking accommodations according to customer preferences
- Providing information about hotel amenities, policies, and local attractions
- Handling customer complaints or issues in a professional and timely manner
- Maintaining accurate records of reservations and customer interactions

Experience:

- Previous experience in a customer service role, preferably in the hospitality industry
- Strong sales skills and the ability to upsell hotel amenities or upgrades
- Bilingual or multilingual skills are a plus, especially if fluent in languages commonly spoken by tourists or international travelers
- Excellent organizational skills and attention to detail
- Familiarity with outside sales techniques and strategies
- Knowledge of retail math for processing payments and calculating discounts or promotions
- Effective public speaking skills for providing information to customers or addressing groups

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Part-time

Pay: $17.00 per hour

Expected hours: No more than 30 per week

Benefits:

• Employee discount
• Flexible schedule
• On-the-job training

Compensation package:

• Bonus opportunities

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Richmond, VA 23227: Relocate before starting work (Required)

Work Location: In person