Researcher, Consumer Insights

About the role:
OLIVER is seeking a Researcher to join our new Studio. You will help drive transformation and innovation by contributing insights and research outcomes that translate directly into business and product impacts and help our client continue to be a leading, customer-centric technology company.
As a Consumer Insights Researcher, you will be a core member of the team focused on the Retail work-stream, tightly partnered with Experience Designers and Managers. You will collaborate with the larger UX Research team as well as our wider CMI organization to develop and execute the appropriate UX Research programs to reveal customer needs and expectations, from defining new experiences to delivering solutions that satisfy and delight customers.
What you will be doing:

• Execute research activities (e.g., user interviews, field studies, journey mapping, concept testing, shop-alongs, etc.) to uncover experience and product development insights from our client's retail locations
• End to end process from strategic planning and data collection in the field as well as insight craft for presentations to the c-suite
• Prep for workshops and deep dives, moderate sessions, and provide other research support as needed
• Synthesize findings to form insights and build compelling stories that drive impact
• Mine Syndicated and secondary research and data sources to add to our customer work
• Manage the participant experience to endure they are comfortable, maintain confidentiality, and handle notetaking and video responsibilities amongst the core team

What you need to be great in this role:

• Bachelor's degree or 4+ years of related work experience.
• Experience with user research methods (usability testing, user interviews, diary studies, etc.) Specifically, those used within the brick-and-mortar retail space.
• Experience defining and planning the approach and methodologies in context of project scope and timeline.
• Experience with secondary data, trends, and learnings.
• Experience moderating and planning field studies, user interviews, and usability studies in in-person and remote testing environments
• Experience demonstrating UX Research impact, including driving business and product decisions through UX Research.
• Bachelors or Masters in Human Factors, Psychology, HCI/Computer Science, Sociology, or a related field is a plus
• Have expertise on traditional research on top of UX/UI and digital.
• Experience providing insights to inform digital engagement (e.g., website, apps, api's).
• At the time of this posting, the base salary for this position may range from $115,000.00 to $125,000.00 . Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of our total compensation package.
• This role will be performed f ully-remote with the expectancy of working eastern standard hours

Req ID: 7698
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About OLIVER:
OLIVER believes that agencies work better inside a brand's organization - delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions.
Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries. We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history. People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran. They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown. If you're most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best - we want you to achieve what you strive for. The opportunities for growth are as wide as you can make them.
Our Values and how to live them

• Ambition. You look for opportunities to deliver greater value to those around you
• Imagination. You identify a range of solutions to problems
• Inspiration. You lead by example and encourage others
• Inclusion. You are actively pro-inclusive and anti-racist across our community, clients and creations
• Learning. You have excellent listening skills that helps you to learn from our clients and those around you
• Results. You accept responsibility for your action

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Inside Ideas Group and its' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.
Inside Ideas Group and its affiliates and subsidiaries have an internal recruitment department. IIG does not accept unsolicited resumes from any source other than directly from a candidate.