GENERAL SUMMARY OF DUTIES: The Research Support Specialist is a position designed to be the liaison between research billing and operations, to ensure effectiveness and efficiency of the research and revenue cycle process.
SUPERVISION RECEIVED: Reports to Center Manager and Research Coordinators
ESSENTIAL FUNCTIONS:
- Maintain organized files for source documents, patient records, and documentation for clinical trials.
- Responsible for oversight of billing and revenue cycle processes dedicated to clinical research accounts.
- Attention to billing outcomes, processes, and vendor relationships.
- Responsible for tracking, retaining, and sustaining research billing revenue cycle process.
- Collaboration with contracting and credentialing specialist to assure prompt ability to bill and collect for services.
- Building and maintaining positive and effective relationships with payers and providers to generate high and accurate payment rates and a low level of denials and adjustments.
- Assistance in patient scheduling tasks, order doses for PET scans, upload exams into radiology specific portals under the direction of the Research Coordinator.
- Communicate sponsor updates, patient specific concerns/progress, unforeseen issues, and overall trial management with Center Manager and Director of Operations in an ongoing and timely fashion.
- Communication and instruction to Radiology Associates staff members regarding new trials, requirements and deadlines.
- Interact in a positive, professional manner with patients, sponsor representatives, offices/investigators, and Clinical Research personnel and Imaging Center personnel.
- Accept accountability for actions and learn to function independently.
- To include other duties deemed necessary by Center Manager and Director of Operations
EDUCATION: High School Diploma or GED from an accredited program. Minimum of one year medical office experience, some clinical research experience, and fluency in computer skills preferred.
KNOWLEDGE/SKILLS/ABILITIES:
- Ability to communicate and work effectively with a diverse team of professionals.
- Knowledge and understanding of basic medical terminology.
- Excellent organizational, prioritization and leadership skills and capabilities.
- Good computer skills with demonstrated abilities using clinical trials database, electronic data capture, MS Word and Excel.
- Ability to learn to work in a fast-paced environment with minimal supervision.
- The ability to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with equal employment opportunity standards and regulations.
- The ability to accept direction and constructive criticism from supervisors and managers, in compliance with company policies and Standard Operating Procedures.
DOCUMENTATION:
- Record data legibly, in real time on source documents: note additional progress information as needed.
- Ensure all sponsor correspondence (e-mails, telephone conversations, etc) are printed and given to appropriate personnel, and filed as necessary.
- Maintain copies of patient and research accounts correspondence.
***EEOC, Drug-free, Tobacco-Free Workplace