Research Scientist 3/Ux Researcher

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Job Details
Working Title: UX Researcher
Job Class: Research Scientist 3
Agency: Labor & Industry Dept

• Who May Apply: Open to all qualified job seekers
• Date Posted : 12/27/2023
• Closing Date : 01/09/2024
• Hiring Agency/Seniority Unit : Labor & Industry Dept / Labor and Industry-MAPE
• Division/Unit : Dept of Labor & Industry / BTO Staff
• Work Shift/Work Hours : 8:00 am - 4:30 pm
• Days of Work : Monday - Friday
• Travel Required : Yes
• Salary Range: $35.13 - $52.25 / hourly; $73,351 - $109,098 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status : Exempt - Professional
• Telework Eligible : Yes
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
This position offers a hybrid work schedule which includes telework days and in office days at a DLI office building.
This Workers' Compensation Division (WCD) UX Researcher position:

• Will create and implement a research strategy that captures the needs of customers, users, and other stakeholders and translates them into actionable improvements of targeted products, offerings and services.
• Will lead research efforts across a broad range of users, customers, and other stakeholders, and synthesize findings in a way that they can be acted upon by a multi-disciplinary product team.
• Is highly visible and required to interact with stakeholders representing multiple organizational levels (from senior leadership to line staff) with partners internal and external to the Department of Labor and Industry.
• Is a recognized leader in representing the experiences of customers and users of the WCD business units and product(s)

Qualifications
Minimum Qualifications

• Four years of professional experience* conducting qualitative research and data analyses.

*Doctorate degree may substitute for two years of experience; Master's degree may substitute for 18 months of experience; Bachelor's degree may substitute for one year of experience; Associates degree may substitute for six months of experience.

• Experience with design and implementation of a research strategy.
• Experience with synthesizing and translating research findings (including data) into actionable system improvement recommendations.
• Ability to lead research efforts across a broad range of users, customers and other stakeholders.
• Ability to lead and effectively translate user experiences and build empathy with product implementation team to ensure desired outcome.
• Ability to communicate effectively with individuals with a wide range of backgrounds, who do not share your same culture, ethnicity, language, or other common experiences.

Preferred Qualifications

• Understanding of Worker's Compensationbusiness processes.
• Knowledge of customer and user experiences with products and services (e.g., Campus, EDI, etc.).
• Language skills other than English (Somali, Spanish, Hmong, Karen or ASL).

Additional Requirements
It is the policy that all final candidates submit to a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Employment Reference Check, Driver's License Check, Education/License Verification.
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .
Effective July 1, 2009, legislation provides that the top five Recently Separated Veterans, who apply and meet the qualifications for the vacancy, must be granted aninterview. To be considered a Recently Separated Veteran, you must meet all the following criteria:

• Have separated under honorable conditions from any branch of the armed forces of the United States;
• Have served on active duty for 181 consecutive days or more or for the full period ordered to active duty OR have separated by reason of disability incurred while serving on active duty;
• Be a United States citizen or resident alien;
• Have served in active military service at any time on or after September 11, 2001 as shown on your form DD-214.

To be considered under this legislation, you must meet all of the Minimum Qualifications identified in this posting; meet all of the above RSV criteria; and submit a copy of your DD-214 form by the closing date via mail, e-mail or fax to:Caren Miller443 Lafayette Road N, St. Paul, MN 55155, or Caren.Miller@state.mn.us .
Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis if you meet all of the following criteria:

• Meet service requirements and have a verified service-connected disability rating of at least 30%.
• Provide qualifying documentation verifying the disability.
• Meet all of the Minimum Qualifications identified in this posting.

To be considered under this legislation you must submit all documentation by the closing date via mail, e-mail or fax to: Caren Miller 443 Lafayette Road N, St. Paul, MN 55155, or Caren.Miller@state.mn.us , or fax 651-284-5723.
If you have questions about the position, contact Caren Miller at caren.miller@state.mn.us or 651-284-5119 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Caren Miller at caren.miller@state.mn.us .
About Labor & Industry Dept
The Department of Labor and Industry ensures Minnesota's work and living environments are equitable, healthy and safe. The agencyoversees the state's programs for apprenticeship, construction codes and licensing, dual-training pipeline, occupational safety and health, wage and hour standards, workers' compensation and youth skills training programs.
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency's mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.