Research Manager, Future Trends

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$96,700.00 - $159,600.00

Target Openings

1

What Is the Opportunity?

Join the team that collaborates across Travelers to inform business decisions, drive winning strategies, and enable the business to capitalize on change. Enterprise Market Research (EMR) provides business and functional area partners with objective, credible and actionable insights; helping to profitably grow the business, build the brand and positively position Travelers within the marketplace.
You will be working on an Emerging Research team driven to ensure the company is making informed future-forward decisions by exploring new and nascent topics; monitoring signals and trends impacting the future of consumers, employees, and business; identifying new experiences, products, and services; and fostering an environment of informed risk-taking by infusing the principles of strategic foresight.
The Research Manager, Future Trends role encompasses obtaining, analyzing, and synthesizing internal and external data sources to identify and size market and industry opportunities, understanding competitors' actions, and monitoring external emerging and futuristic trends and their potential impact on the business. This role conducts and manages multiple secondary research projects; summarizes and synthesizes often conflicting datasets into actionable insights and manages projects end-to-end.
In addition, this position may manage sr. analysts, analysts and/or interns.

Within Enterprise Market Research

• Uses secondary research to support business unit and enterprise-wide decision making.
• Works on major projects, uncovers hard to find sources and verifies validity of other sources; performs market, industry, financial and economic analysis; formulates comprehensive answer for the client's business question.
• Is versed in the execution of secondary research projects, from project scoping to project management and analysis.
• Leverages colleagues, outside experts, and vendors to generate business relevant insights.
• May serve as engagement lead for one or more businesses or corporate functions.
• Other duties as assigned.

Within Emerging Research Portfolio

• Identify and monitor emerging trends and evaluate the potential impact across the full insurance value chain and to ensure Travelers is at the forefront.
• Facilitate and lead strategic foresight activities to bring insights from the future into decision making.
• Understand business partner's goals and constraints to influence research approach and delivery.
• Develop compelling, concise, and relevant stories to effectively communicate research findings to a variety of audiences including sr. leadership.
• Collaborate with a variety of departments and business units including product, underwriting, marketing, analytics, claim, etc.
• Consult and participate in enterprise-wide working groups to provide research on emerging topics.

What Will Our Ideal Candidate Have?

• Bachelor's degree in business, marketing, economics, engineering, mathematics, statistics, or comparable analytical degree preferred.
• 4+ years of related work experience preferred.
• Insurance/underwriting experience strongly desired.
• 2+ years of leadership experience (formally or informally).
• Intermediate ability to analyze and summarize data and information from survey or qualitative data.
• Intermediate ability to turn observations derived from data and analysis into actionable insights.
• Effective communication and presentation ability across broad range of audiences.
• Ability to manage research projects from the scoping phase through client delivery, managing to a budget on projects utilizing a vendor.
• Provide subject matter expertise in research methods and their appropriate applications.
• Advanced PowerPoint, Word, and Excel skills.

What is a Must Have?

• Minimum of 3 years of market research or related experience required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.