Reporting Analyst Level 1

About the Company:

Consumer Portfolio Services, Inc. is a leader in the sub-prime auto finance industry, is a fast-paced, aggressive mid-sized company that has shown consistent revenue growth year after year. We pride ourselves on delivering the highest level of service in the Financial Services Industry. The company is looking for an entry level Reporting Analyst with the opportunity for upward movement.

About the Position:

Reporting Analyst Level 1 - Work from Home position

The company is looking for an entry level Reporting Analyst with the opportunity for upward movement. A Reporting Analyst is responsible for providing reporting and analysis of call center operations focusing on identifying trends with an emphasis on efficiency and quality in order to increase call center performance.

The analyst must manage, update, and distribute daily, weekly, and monthly reports while maintaining good communication with regards to the timeliness of their distribution. In addition, they must present research, findings, and analysis in a clear, concise, and understandable format.

The analyst will utilize reporting from various internal systems to communicate and provide information based on the data collected by producing reports, graphs, spreadsheet macros and analysis, and databases which identify areas where improvements can be implemented.

Work Schedule/Location:

• Hours: 6:00am - 3:00pm
• Work from home position with minimal required days in office and no weekends.

Minimum Requirements:

• Experience with data analysis and reporting
• Experience in call center environment
• Report building skills within Excel
• Must pass Excel test to be considered

Additional Knowledge & Skills:

• Proficient with Microsoft Excel and Microsoft Access (VBA and Macros)
• Statistical skills
• Knowledge of call center operations and key performance indicators
• Organizational/Time management skills
• Good written and verbal communication skills

Benefits:

We recognize people as our most valuable asset. Our competitive salary and benefits package include 401(k), medical, dental and vision insurance, life insurance, disability insurance, Company paid holidays, vacation and sick benefits.

Employer Notice:

Consumer Portfolio Services, Inc. is an equal opportunity employer that is committed to workforce diversity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis or characteristics protected by law.

This job advertisement does not list all the duties of the job; it is merely a summary and other duties may be assigned.

Please be advised this job advertisement is not a contract for employment. If you are hired, your employment will be at-will. Your employment and compensation can be terminated without cause or notice, for any reason, at any time, at the option of either the Company or you. Also, no management representative of the Company, except the President, has any authority to enter into any agreement contrary to that of at- will employment.

We are a nationwide Auto Finance Company. Check our website at http://www.consumerportfolio.com/ and apply!

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Call Center Environment: 1 year (Preferred)
• Microsoft Excel: 2 years (Required)
• SQL: 1 year (Required)
• Microsoft Office: 1 year (Required)

Work Location: In person