Address
Form of workRepair Center Controller
COMPANY OVERVIEW
As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement, and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals, enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
ROLE PURPOSE
The individual will be responsible for the support of analytics and data management processes for the Repair Center operation, either internal or external. This role will also work closely with the various repair customers and other service departments to ensure total transparency of their spares repair processes and quality measures.
MAIN RESPONSIBILITIES
• Collaborate with the RC Leadership to establish and follow up KPIs and monitor measurement.
• Collaborate with RC Leadership and planning to team on lead times and daily performance to achieve desired outcomes.
• Reporting performance in repair activities against KPIs.
• Monitor the Work Orders queue and ensure the flow of activities are aligned to the Weekly RC and emergency escalations.
• Manage outside operations to Vendors by monitoring of lead times & performance of the work orders.
• Analyze data to identify areas of focus for measures of the quality in the repair processes.
• Analyze trends to follow the main repair data for customer, technicians, and Field.
• Track and report bench technician performance against standards
• Work closely with warehouse staff to coordinate by Shipping & Receiving Processes.
• Implement professional measures of the quality of the Repair Center activity by working closely with the logistic team to introduce supply chain systems.
• Other duties as assigned.
REQUIRED EDUCATION AND QUALIFICATIONS
• Associate degree (A. A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
REQUIRED SKILLS AND COMPETENCIES
• Power BI proficiency desirable
• Strong computer skills in the use of database systems, Excel Pivot Tables, look-ups, Microsoft Office, and basic computer operating systems.
• Willingness to learn new tools than manipulate, analyze, and visualize data.
• Excellent analytical, communication and interpersonal skills
• Sound judgment decision making skills, with the ability to prioritize and to work under continual deadline pressure.
• Excellent teamwork skills and a proven ability to be successful in cross-functional teams.
• Ensuring that quality objectives and delivery deadlines are met.
• Data entry, time management, critical thinking, and leadership.
• Ability to learn company ERP software application, knowledge of JDE/OFSC a plus,
• Ability to make clear, concise, and convincing business presentations and reports that will have high level impact with executive and senior level management.
• Functional knowledge and experience with Repair Center Operations
• Highly self-motivated with keen attention to detail.
• Exercises diligence in completing work activities with the willingness to work extra hours if needed.
• Ability to make clear, concise, and convincing business presentations and reports that will have high level impact with executive and senior level management.
PAY RANGE: $21/hr-$26/hr - Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
BENEFITS
• 401(k) Retirement Plan with Fidelity - 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.
Plus, Glory matches 3% up to 6% of your contribution
• Health insurance - 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive - 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D - Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program - Company paid
• Paid Vacation - start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your
first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays - 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement
• Company Vehicle/Insurance - this benefits only
GLORY SPIRITS
The Glory Spirits & Behaviors reflect the values and behaviors that are critical to the ongoing success of Glory and as such represent the foundations of our behavior globally to lead us to realize our mission:
Value Creation - strive to create value for customers
Self-Starter - understand the objectives of your own work and are proactive in achieving goals
Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal
Integrity - understand Glory's mission and act with responsibility and pride to realize achievement and act and behave with high integrity and a strong sense of ethics
Own Growth - leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
Physical Demands And Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk, and sit for long periods of time. The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives. Ability to speak, read and write fluently in English is required.
COMPANY OVERVIEW
As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement, and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals, enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
ROLE PURPOSE
The individual will be responsible for the support of analytics and data management processes for the Repair Center operation, either internal or external. This role will also work closely with the various repair customers and other service departments to ensure total transparency of their spares repair processes and quality measures.
MAIN RESPONSIBILITIES
• Collaborate with the RC Leadership to establish and follow up KPIs and monitor measurement.
• Collaborate with RC Leadership and planning to team on lead times and daily performance to achieve desired outcomes.
• Reporting performance in repair activities against KPIs.
• Monitor the Work Orders queue and ensure the flow of activities are aligned to the Weekly RC and emergency escalations.
• Manage outside operations to Vendors by monitoring of lead times & performance of the work orders.
• Analyze data to identify areas of focus for measures of the quality in the repair processes.
• Analyze trends to follow the main repair data for customer, technicians, and Field.
• Track and report bench technician performance against standards
• Work closely with warehouse staff to coordinate by Shipping & Receiving Processes.
• Implement professional measures of the quality of the Repair Center activity by working closely with the logistic team to introduce supply chain systems.
• Other duties as assigned.
REQUIRED EDUCATION AND QUALIFICATIONS
• Associate degree (A. A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
REQUIRED SKILLS AND COMPETENCIES
• Power BI proficiency desirable
• Strong computer skills in the use of database systems, Excel Pivot Tables, look-ups, Microsoft Office, and basic computer operating systems.
• Willingness to learn new tools than manipulate, analyze, and visualize data.
• Excellent analytical, communication and interpersonal skills
• Sound judgment decision making skills, with the ability to prioritize and to work under continual deadline pressure.
• Excellent teamwork skills and a proven ability to be successful in cross-functional teams.
• Ensuring that quality objectives and delivery deadlines are met.
• Data entry, time management, critical thinking, and leadership.
• Ability to learn company ERP software application, knowledge of JDE/OFSC a plus,
• Ability to make clear, concise, and convincing business presentations and reports that will have high level impact with executive and senior level management.
• Functional knowledge and experience with Repair Center Operations
• Highly self-motivated with keen attention to detail.
• Exercises diligence in completing work activities with the willingness to work extra hours if needed.
• Ability to make clear, concise, and convincing business presentations and reports that will have high level impact with executive and senior level management.
PAY RANGE: $21/hr-$26/hr - Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
BENEFITS
• 401(k) Retirement Plan with Fidelity - 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.
Plus, Glory matches 3% up to 6% of your contribution
• Health insurance - 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive - 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D - Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program - Company paid
• Paid Vacation - start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your
first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays - 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement
• Company Vehicle/Insurance - this benefits only
GLORY SPIRITS
The Glory Spirits & Behaviors reflect the values and behaviors that are critical to the ongoing success of Glory and as such represent the foundations of our behavior globally to lead us to realize our mission:
Value Creation - strive to create value for customers
Self-Starter - understand the objectives of your own work and are proactive in achieving goals
Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal
Integrity - understand Glory's mission and act with responsibility and pride to realize achievement and act and behave with high integrity and a strong sense of ethics
Own Growth - leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
Physical Demands And Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk, and sit for long periods of time. The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives. Ability to speak, read and write fluently in English is required.
