Rental Fleet Dispatcher

Position Summary

This position will coordinate scheduling and delivery for heavy equipment rentals in Michigan. The person in this role will have a strong customer service focus and the ability to multi-task in order to meet our customers’ needs.

Position Duties/Responsibilities

• Responsible for scheduling machine deliveries, pick-ups and inter-company transfers. Responsible for ensuring all appropriate paperwork is accurate and complete.
• Communicate with drivers to ensure highest customer satisfaction with regards to on-time deliveries, drop and pick-up points, equipment needs, etc. Responsible for ensuring that pick-up guidelines are adhered to
• Responsible for coordinating with customers on machine security if pick-ups are not going to be met in a timely manner
• Ensures load maximization and route efficiency
• Manage drivers’ daily start and finish times to ensure maximum efficiency and that customer expectations are met
• Maintain all DOT standards and requirements, as well as file and request state hauling permits as necessary for the location of the delivery

Position Requirements

Required:

• High School Degree
• At least 3 years of experience in load planning/dispatching.
• Ability to travel to different branch locations occasionally

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Ability to operate a computer and necessary programs such as Microsoft Office products and database systems
• Excellent communication skills, including verbal, written, and listening
• Ability to apply knowledge of DOT regulations to the workplace to ensure compliance
• Ability to apply understanding of fleet capacity and business volume to ensure timely and cost-effective deliveries and pick-ups
• Ability to work between departments (shop, parts, counter, etc...)
• Ability to think-on-your feet to solve problems quickly
• Familiarity with surrounding areas would be helpful as well as the ability to read and understand maps of the city and surrounding areas.
• Ability to constructively manage change and conflict

Other Requirements of Position

• Works under general supervision. Employee acts independently to handle standard problems but usually report on such problems. More unusual problems are referred to a supervisor/manager.
• Major responsibilities typically require creativity and latitude. Employee typically operates with specific objectives but often few written or unwritten procedures as guidelines. Some policies or precedents for action exist.
• If an error is made while in this position, it will be easy to find and can be fixed with some effort or expense and moderate effect on the company.
• Frequently communicates with coworkers, customers, and management. Regularly communicates with company executives.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).