Renewal Specialist Ii

SUMMARY

As a Renewals Specialist II you will be a member of the renewal team reporting directly to the Vice President. You will have the chance to secure and expand the RealPage customer base's renewals business, managing a high volume of customers while thriving in a fast-paced environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand their knowledge base of renewals and customer success. You will have an opportunity to sell well-respected products as a leader in our industry. We will provide you with ongoing sales and product training. You will be part of a professional, intellectual, and creative culture that offers opportunities for advancement to those who excel. #LI -AK1

PRIMARY RESPONSIBILITIES

• Creating relationships with existing customers over the phone/email
• Maintaining and growing strong relationships with current customers.
• Follow through with the sales and renewal process with customers by phone, email, and video.
• Communicating with all renewal customers during budget reviews to manage renewal status.
• Cultivating relationships with renewal customers to ensure renewal is forthcoming.
• Assisting Account Representatives in the strategy and promotion of additional products (upselling).
• Providing customers with sales quotes and online demonstrations of our products.
• Effectively understanding customer needs, solving problems, negotiating, and developing solutions to meet customer needs.
• Using a contact management system to plan and complete sales activities (Salesforce), create quotes, develop a pipeline, and move opportunities through the renewal process to close.
• Effectively Negotiate Estimated Annual Contract Value within range of (but not limited to) $250,000.

QUALIFICATIONS

• Bachelor’s degree in business or related field
• Minimum of 3 years of experience in the multi-family industry sales or customer service

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Excellent written and verbal communication skills with an ability to communicate across the organization and externally with customers.
• Strong organizational skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment.
• Ability to collaborate with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships.
• Proven analytical and problem resolution skills.
• Flexibility and ability to prioritize in meeting multiple goals.
• Adhere to internal controls, best practices, and efficiencies.
• Self-motivated and self-sufficient
• Detail-oriented & customer focused.
• Proficient with Microsoft Office and Salesforce
• Ability (up to 10%) travel for quarterly company sales meetings.