AddressJob Title
Remote Service Engineer, CCNA (Second and Third Shift)Job Description
519079 Remote Service Engineer, CCNA (Second and Third Shift)
Join our Patient Care / Monitoring Solutions (PCMS) Remote Support team as an experienced Remote Support Engineer! You will combine your networking and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Philips Patient Monitoring and Defibrillator products.
Your role:
- Acting as a Remote Support Engineer (RSE), the aim of your job is to provide telephone and remote technical support to external healthcare customers and field partners, utilizing the latest remote access technologies.
- Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
- Resolving customer service events by leveraging Philips tools and resources as needed
- Timely escalation of customer product issues for evaluation and action by higher level support
- Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer
- Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions
- Driving increased productivity through utilization of remote tools and technical skills
You're the right fit if:
- 2 year/ Associates Degree or equivalent is required; 4-year technical degree preferred
- Desired training in one of the following: biomedical, networking, electrical engineering, or computer science
- At least 2 plus years strong networking experience (Windows Networking, Wireless Networking) is desired
- Current CCNA Certification
- The following certifications are a plus: A+, Net+, CCENT
- Prior experience servicing Patient Monitoring and/or healthcare equipment
- Effective communication skills
- Ability to troubleshoot and think logically about solutions
- Interpersonal skills with teams and customers
- Prioritization and time management
- Technical solutions authoring
- Ability to solve mechanical and electrical problems using appropriate tools
- Ability to utilize MS office and other CRM products and applications
- Ability to type 30 words per minute
- Ability to demonstrate versatility with a variety of Philips products and customers
- Travel will be determined according to business requirements
- Available for flexible schedule to include 2nd shift, Weekends, and rotational shifts
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details:
The pay range for this position is $35.34 to $60.58, hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information:
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
