Remote Sales Administrator

The Sales Administrator reports to the SVP, Business Development, and will be providing sales and marketing support to the Sales team. The Sales Administrator will work in close coordination with the Client Success Manager and the sales team to execute specific deliverables of the organization. Main responsibilities include management of opportunities, quoting, order processing, renewals management, and other sales duties as assigned.

Job Responsibilities:

• Manage and update ERP/PSA data – opportunities, activities, sales orders, and contacts
• Manage Maintenance and Support contract renewals
• Data entry of asset information; configuration management
• Manage the Sales Board
• Source products from various partner channels
• Own the quote to order process for products and services
• Expedite services for orders and quotes
• Process deal registrations
• Process and deliver Non-Standard Pricing request
• Follow up on outstanding quote & proposal status
• Check data accuracy in orders and purchase orders
• Communicate important feedback from customers internally
• Maintain and update sales and customer records
• Develop monthly sales reports
• Ensure sales targets are met and report any deviations
• Stay up-to-date with new products, features, and training
• Work with sales team to set appointments and refresh quotes based on client feedback
• Contact clients to obtain missing information or answer queries
• Other projects and responsibilities may be added at the manager’s discretion.

Skills & Qualifications:

• Hands-on experience with CRM software and MS Office (MS Excel in particular)
• Highly organized with strong time management and decision-making abilities
• Accuracy and attention to detail
• Strong email management capabilities
• Ability to quickly learn and adhere to processes & guidelines
• Coordinate effectively between internal and external stakeholders
• Excellent verbal and written communication skills
• Strategic/proactive thinking and problem-solving skills
• Excellent interpersonal skills
• Ability to adapt to a fast-paced business and work environment while managing multiple priorities
• Excellent follow-up skills
• Understanding of sales performance metrics

Other Requirements:

• Highly self-motivated
• Strong ability to multitask and change directions quickly
• Works effectively with team members and supports department and company goals
• Strong ability to take initiative on projects
• Whatever it takes attitude and motivation to do what is necessary to get the job done
• Must be able to work effectively under pressure either independently or as a member of a team
• Ability to work under strict deadlines

Preferences:

• Experience with CRM/ERP and quoting tools, preferably ConnectWise product suite
• Prior work experience as a Sales Administrator or Sales support agent
• Prior technology, VAR, and/or startup experience preferred