Operations Administrator, Employee Emergency Relief Fund - Remote

The HFT Employee Emergency Relief Fund is a 501(3)(c) organization designed to provide temporary financial assistance to HFT Associates who meet certain qualifying considerations. The Operations Administrator will support the Sr. Operations Manager with day-to-day operations to ensure that the EERF runs efficiently and effectively and provides a high standard of care for our Associates. The Operations Administrator will primarily be responsible for pre-screening applicants via phone and receiving applications to be processed. The Administrator will review for completeness and submit applications to the Selection Committee for review. The Operations Administrator must possess strong customer service skills and have an ability to help Associates who are under stress through strong listening skills and empathy while maintaining the established guidelines for qualification.
Essential Duties and Responsibilities

• Monitor voice mail box and email folders for communications from Associates seeking assistance.
• Contact Associates to discuss their need and prescreen; provide the Associate with an application if warranted and include detailed description of what the application process includes i.e., supporting documentation.
• Initial review of applications and supporting documentation to ensure completeness and qualifications.
• Prepare and submit applications for review and decisioning.
• Prepare and send funds as approved by the Selection Committee under the supervision of the Sr Operations Manager.
• Update records with information related to each application including scanning, copying, digital filing, etc.
• Assist Sr. Operations Manager as needed.

Scope

• Staff supervision and development — NO
• Decision making- limited independent decision making authority
• Travel – 5%
• Location— Remote/Anywhere
• Flex Designation – Corporate

Job Qualifications – Education and Experience

• High School diploma
• 1-2 years of experience in non-profit management, with a focus on social services and/or back-office administration a plus
• 1-2 years customer service experience required.
• Good analytical and problem-solving skills
• Excellent communication and interpersonal skills with an emphasis on empathy, de-escalation techniques, and patience.
• Experience working in a fast-paced environment.
• Commitment to the organization's mission and values

Physical Requirements
General office environment requiring ability to:

• Stand, walk, sit for extended periods of time
• Speak and listen to others on video conferencing and over the phone
• Use keyboard and read from computer screen and reports
• Lift up to 15 lbs.

Safety

• (Corp) Must be able to perform this job safely in accordance with standard operating procedures and without endangering the health or safety of self or others.

The anticipated range for this position is $17.69 – $26.54 per hour depending on location, knowledge, skills, education and experience. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as early access to pay, medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

We’re a family-owned business with over 45 years as a national tool retailer, and with the energy, enthusiasm, and growth potential of a start-up. We are a $7 billion company with over 1,450 stores in 48 states, 27,000+ Associates, and one of the fastest-growing retailers in the country.