Remote Role || Service Desk Agent I [15130]

LeadStack Inc. is an award-winning, one of the nation’s fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we’re proud to partner with some of the most admired Fortune 500 brands in the world.

1. Location:
2. Work Authorization Status:
3. Vaccination Status:
4. Salary Expectation:
5. The job seeker was pre-vetted for availability for any shift assigned. Yes or No

Assignment Information

• Working Job Title: Service Desk Agent
• Remote OK
• Work location: Los Angeles, CA 90032
• Number of needs: 1
• Duration of Assignment: Long-Term Contract
• Rate Range: $25.00 - $31.00

• Work hours: MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.

• 2 -3 steps Video/ Teams interview process
• Dress code: Business Casual

*****MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.
Since these are 24/7 service areas, candidates must understand before resume submission/interview scheduling that hours are shift-based and there is potential for morning, mid, or overnight work

Summary:
Service Desk Agent I is responsible for supporting the end user community. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

Minimum Education Requirements:
High School Diploma
Preferred: Associate degree in a related field

Minimum Experience:
**** Candidates with Health Care/Hospital experience will be prioritized first.

• Must be available to work any shift
• Minimum of 3 years of IT and 2 years’ experience in Service Desk Support
• Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
• Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
• Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in

Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

Job Type: Full-time

Salary: $22.37 - $31.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift

Work Location: Remote