Remote Helpdesk Specialist

Location: Remote (with potential for onsite support as needed)

Company Description:
We are a dynamic and rapidly growing IT services company see www.proactiverisk.com specializing in providing comprehensive support solutions to businesses of all sizes. Our mission is to deliver top-notch IT support and solutions that empower our clients to achieve their business goals efficiently and securely. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.

Job Description:
As a Remote Helpdesk Specialist, you will play a crucial role in providing technical support to our clients primarily through remote channels. You will be responsible for diagnosing and resolving technical issues related to Windows 10, Windows Server, and various hardware peripherals. Utilizing tools such as Connectwise RMM and Connectwise PSA, you will efficiently track and manage support tickets, ensuring timely resolution and client satisfaction. In addition to remote support, there may be occasions where onsite support is required, including hardware deployments and escalations from the helpdesk.

Responsibilities:

• Provide remote technical support for Windows 10, Windows Server, and associated software applications.
• Diagnose and troubleshoot hardware and software issues efficiently.
• Utilize Connectwise RMM and Connectwise PSA to track and manage support tickets and time entries accurately.
• Collaborate with team members to escalate and resolve complex technical issues.
• Deploy hardware equipment such as computers, scanners, printers, and rack-mounted gear as needed.
• Maintain detailed documentation of support activities, solutions, and procedures.
• Communicate effectively with clients to provide updates on ticket status and ensure customer satisfaction.
• Occasionally provide onsite support for escalated issues or hardware deployments.

Requirements:

• Previous experience in a helpdesk or technical support role, preferably in a remote capacity.
• Proficiency in troubleshooting Windows 10 and Windows Server operating systems.
• Familiarity with Connectwise RMM and Connectwise PSA or similar ticketing and remote monitoring tools.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively within a team environment.
• CompTIA A+, Network+, or Security+ certification is preferred.
• Military veterans are encouraged to apply; military experience will be considered as an advantage.
• Willingness to occasionally travel for onsite support as needed.

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for career growth and professional development.
• Comprehensive benefits package including health insurance and retirement plans.
• Flexible remote work environment.
• Supportive and collaborative team culture.
• Opportunity to make a meaningful impact and contribute to the success of our clients and company.

How to Apply:
If you are a highly motivated individual with a passion for technology and a commitment to excellence, we want to hear from you! Please submit your resume outlining your relevant experience and qualifications. Veterans are encouraged to indicate their military experience in their application for priority consideration. We look forward to reviewing your application!

Job Types: Full-time, Part-time, Contract, Internship

Pay: $20.00 - $30.00 per hour

Expected hours: 10 – 40 per week

Experience level:

• 1 year

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekdays
• Weekends as needed

Work Location: In person