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SalaryWe’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.
At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.
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JOB DESCRIPTION
What does a Fraud Operations Sr. Manager do?
You will be responsible for managing all Fraud activities including overseeing a team of Fraud Investigators and Support Staff. You will be a Subject Matter Expert for your assigned client portfolio. You will have the opportunity to assist in the growth of accounts by helping build long-term, trusting relationships with our partners.
As a Fraud Operations Sr. Manager, you can look forward to:
- Planning and overseeing enterprise-level Fraud support and service activities for company products and services for designated portfolio.
- Serving as a point of contact for client/customer portfolio.
- Ensuring quality service and operational performance within the parameters of program and delivery standards.
- Managing and tracking all KPIs, KRIs, and fraud operation related projects.
- Managing all Fraud escalations by collaborating and coordinating across functional areas of the company, including but not limited to Fraud Investigators, Sales, Customer Support, Legal, Engineering, Finance, Training, and/or other support groups.
- Driving investigations for suspected fraudulent transactions and communicating appropriate action for resolution internally and externally where necessary.
- Partnering with Sr. Fraud Management team and other groups such as financial institutions, legal counsel, and law enforcement in the implementation of policies and evaluation of specific fraud-related issues and preventing fraudulent online customer-related activity.
- Gathering operational feedback and works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying and preventing fraud.
- Identifying trends in order to link transactions to known fraudulent activity.
- Utilizing custom and standard software programs as well as manual research efforts to review and analyze transactions and customer records in search of fraudulent activities.
- Attending Fraud meetings with Sr. Fraud leadership team.
- Managing and developing team of Fraud Investigators and Support Staff
You might be the right match for this role if:
You are highly knowledgeable in general fraud scenarios and have the ability to organize, coordinate, collaborate, problem solve, and track. You have a strong ability to communicate, present and influence key stakeholders at all levels of the organization, leading presentations, and business discussions across all stakeholders both internally and externally. You have excellent time management skills with the ability to prioritize activities in a dynamic, fast-paced environment . You have a proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. You are able to work effectively in a team environment, at various levels and with various departments as needed to achieve results and deliver on commitments. You can effectively work on complex issues and exercise judgement to solve them. You have the ability to understand the direction of the team and company and can make recommendations that are in line and achieve operation and tactical goals.
Ready to join us in our mission? These are the qualifications we are looking for:
Required:
- Minimum 8 years of Fraud experience
- Minimum of 4 years experience with fraud in the banking/financial services industry
- Proven ability to present and partner with senior and executive leadership
- Proficient in using MS Office products: Excel, Word, PowerPoint, and Outlook
- High school diploma or equivalent
Preferred:
- Bachelor’s degree
- Experience with Contactless payments, P2P Transactions, and Prepaid card servicing
- Previous experience managing direct reports
POSITION TYPE
RegularPAY RANGE
The targeted base salary for this position is $88,100 to $134,600 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>
Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.
