Remote Field Service Technician

SmartHire is seeking a REMOTE Field Service Mechanic (East Coast) for a Manufacturing company in Auburn WA. Ideal candidate will have a minimum of 3 years of recent experience as a Field Service Technician with Industrial equipment. Strong technical and computer skills required. This position will require traveling up to 75% after training. Must have valid passport or be willing to get one.

You MUST live in NJ, NY, MA OR New England area but will be reporting into WA.

You MUST have the ability to work remotely effectively.

Salary

$25-$40 an hour DOE

Benefits

401(k) matching, Dental insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account , Life insurance, Paid time off, Professional development assistance, Tuition reimbursement, Vision insurance

Shift

Monday – Friday – days (between 6am – 4pm during training) Overtime

The Service Technician’s primary role is to provide customers with professional, technical service and support by performing Field Service installation, startup, diagnosis, repairs and maintenance of equipment, and answering calls and emails to assist customers. They are responsible for ensuring that all work is completed, and calls/emails are handled in a timely, efficient and professional manner.The Service Technician will ensure proper and accurate data is recorded, reports are completed, and warranty terms are maintained, within an organized service system.

Job Duties:

·Install, calibrate, configure, test, maintain, evaluate, troubleshoot, pre-commission, commission and train on equipment as necessary.

·Provide expertise at customer sites from pre-installation assistance to final test and commission.

·Provide on-site training of customer personnel on proper operation and maintenance per company standards.

·Record details of activities and complete service reports.

·Build customer relationships in a professional manner through solution-oriented communications and service, providing both on-site and telephone/email support.

·Maintain a clean and professional appearance and demeanor while working with customers, vendors, contractors or colleagues on site.

·Comply with all safety policies, practices and procedures at all times.

·Ensure all materials, tools and equipment provided by the company, are kept safe/secure and ensure all necessary tools are calibrated and in good working condition.

·Feed information back to service manager regarding recommended spare parts and wear parts for existing and new customers.

·Feed information back to the engineering department regarding design issues and areas of abnormal wear and breakdown/failure.

·Plan and propose schedule of work activities and communicate with manager to ensure that projects are completed efficiently and on time.

·Self-develop to maintain expertise in technical product specifications and keep up-to-date with new company products.

·Deliver excellent customer support, make appropriate suggestions for improvement, and assist in implementing improvement measures.

·Assure customer requests are handled in a timely manner and communicate any misses or potential issues to manager.

·Attend training classes for product updates and new products.

·Ensure all company and departmental policies and safety processes are enforced.

Necessary Skills and Attributes:

·Strong mechanical and electrical aptitude

·Expertise in company equipment

·Self-motivated with ability to work and think independently

·Strong time management and organization skills

·Ability to read and review blueprints, plans, specifications and other documentation required to prepare for startup or service

·Calm demeanor even under pressure

·Active listening skills, and patience

·Strong verbal and written communication skills

·Ability to foster and promote a positive work environment

·Ability to multi-task

·Strong analytical skills

·Ability to derive creative solutions to resolve complex problems

·Continuous improvement mindset and approach

·Strong sense of ownership and solution focus

Qualifications and Requirements

·Minimum 3 years’ experience in Field Service role in similar environment

·Maintain a valid passport and driver’s license and any other documentation required for travel

·Ability and willingness to travel with little notice

·Excellent ability with computer and smartphone and required software

Physical Requirements / Working Conditions:

·Travel(up to 80%)

·Perform physical activities that require considerable use of arms, legs, and body movements to lift, bend, stoop, walk, and squat.

·Hand and eye coordination is required to assure job performance is carried out in the most efficient and safe manner.

·Remote Work – Available and reachable during normal office hours

SmartTalent is an Equal Opportunity Employer

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