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SalaryWe’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.
At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.
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JOB DESCRIPTION
What does a Director, Network Payment Operations do?
The Operations organization at Green Dot enables best in class banking, financial, settlement, loss management and payment operations for customers and partners. You will have an opportunity to manage overall Payment Network partner relationships while overseeing day-to-day operations with Payment Network providers for issuing and acquiring services. You will have a chance to partner with Product and Technology teams as well as other functions within the core operations organization, to provide operations that are reliable, resilient, and soundly governed via transparent metrics and KPI’s.
As a Director, Network Payment Operations, you can look forward to:
- Managing overall Payment Network partner relationships and overseeing day-to-day operations with Payment Network providers for issuing and acquiring services
- Working closely with the Money Processing division to ensure business and profit goals are met
- Working closely with various teams within Payment Processing Operations to manage cost, SLA compliance, settlement reconciliation/exceptions, fraud & chargeback rates
- Managing Payment Network incentives and negotiations of terms
- Providing daily operational support for Payment Network relationships: Visa, Mastercard, Discover, Pulse, NYCE, Star, CULIANCE, Shazam, Accel, Moneypass, Allpoint
- Paperwork related to Licensing, settlement, billing, BIN configuration
- BIN management - new program assignment, inactive BIN clean-up, etc.
- Facilitating program approvals
- Third Party Agent registration
- Tracking and Implementation of required mandates or associated waivers
- Managing and overseeing Wallet relationships: Google, Samsung, Apple
- Managing online access security for network portals – security administration for all employees who have access to portal
- Initiating complaints against other member institutions where rules have not been followed for our card acceptance.
- Coordinating responses to complaints consumers or other member institutions have made regarding Green Dot.
- Reporting as needed
- Tracking of KPIs pertaining to Payment Network activity
- Troubleshooting any operational issues associated with any of the network relationships
You might be the right match for this role if:
You have Payment Network oversight experience with in-depth knowledge of payment technologies – such as EMV and NFC. You have in-depth knowledge of applicable rules & regulations associated with issuing, acquiring, and payment/debit networks. You are excited about the opportunity to use your strong vendor management skills to evaluate all aspects of the provider’s performance and identify areas for improvement. You have excellent verbal/written communication and negotiating skills, with strong attention to detail.
Ready to join us in our mission? These are the qualifications we are looking for:
Required:
- Minimum 10 years of financial services industry experience
- Minimum 3 years in Payment Network oversight
- In-depth knowledge of payment technologies – such as EMV and NFC
- In-depth knowledge of applicable rules & regulations associated with issuing, acquiring, and payment/debit networks
- Bachelor's degree
Preferred:
- Experience in consulting a plus
- Financial services technology industry experience
POSITION TYPE
RegularPAY RANGE
The targeted base salary for this position is $124,800 to $190,700 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>
Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.
