Remote Customer Service

Job Description:

COME GROW WITH US!!

At Weed Man, we don't just nurture lawns; we cultivate careers! Discover an unparalleled career opportunity with Weed Man Lawn Care. We're currently offering immediate openings for dynamic individuals who excel in delivering exceptional communication to our existing and potential customers.

As a Remote Customer Service Representative, you'll be the driving force behind ensuring our customers receive top-notch support and assistance over the phone. Your primary focus will be delivering exceptional phone-based assistance, resolving inquiries, and fostering positive relationships with every interaction. At our company, exceptional Customer Service is our cornerstone. We're seeking passionate individuals to join our Remote Customer Service team, where you'll be the frontline ambassador for our company, dedicated to providing unparalleled service and support to our valued customers.

QUALIFICATIONS - NO LAWN CARE EXPERIENCE NEEDED

• Must live in IL, IN, WI, OH

• REMOTE Customer Service experience (highly desired)

• Ability to use Computer Software Systems (CRMs, Dialer Programs, Google Business Suite)

• High volume inbound/outbound sales environment experience

• Weekend and overtime availability required March-May

Technology Requirements

• High-Speed Internet

  • Recommended 10MB Download / 10MB Upload if hardwired, 10x that if on WiFi

• Operating system that can efficiently utilize the available memory

  • Recommended 8GB of RAM to complete sales-related tasks

• Webcam (The ability to be seen on camera during work hours)

• Noise Canceling Headphones

• Desktop/Laptop (No Chromebooks)

• Distraction Free Workspace

• 2 Monitors highly preferred

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and text

• Handle a high volume of incoming calls.

• Document and track customer interactions, issues, and resolutions using our CRM software.

• Assist in identifying and escalating priority issues or complex complaints.

• Strive to meet or exceed established performance goals, such as response times, resolution, and customer satisfaction metrics

• Adapt quickly to evolving product information and changes in policies or procedures.

PAID EMPLOYEE GROWTH AND DEVELOPMENT

• Opportunity for commissions and bonuses

• Rapid career advancement with a growth plan via our 10-year plan

• Inhouse training systems for personal growth

WHAT MAKES WEED MAN GREAT

• World’s fastest-growing lawn care franchise

• Saving the environment through sustainable lawn care

• Allowing homeowners to safely enjoy their lawns

• Our 10 company core values as voted on by our employees

BENEFITS

• Competitive Compensation

• Several bonus opportunities

• Medical, Dental, and Vision Insurance offered

• Company-matched 401K retirement

• Paid time off and paid holidays

• Advancement Opportunities

• Fast-paced, fun, and safe work environment

Job Type: Full-time